Bilingual Technical Support Representative
VirtualVocations
Providing support to both English and Spanish-speaking customers, the full-time Bilingual Technical Support Representative will handle incoming calls, emails, and chat requests while troubleshooting issues and documenting interactions in a remote environment. Key responsibilities Answer incoming calls and provide assistance to customers via phone, email, and chat Deliver training and troubleshooting support to resolve customer issues Document all interactions in the Call Center database and escalate problems as needed Required qualifications High School diploma; Associate Degree in Information or Computer Science preferred Fluency in both English and Spanish (verbal and written) Previous call center experience is a plus Familiarity with MS Office, database applications, and Windows navigation Effective customer service skills and ability to adapt communication style
Vacancy posted 5 days ago
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