Operations Center Technician, GS-7/8

Position Overview Job Title: Operations Center Technician, GS-7/8 (Full Performance Level: GS-8) Job Opening Number: 66207 Opening Date: July 20, 2026 Closing Date: August 3, 2026 at 11:59 p.m. (ET) Location: Anchorage, AK; Boston, MA; Charlotte, NC; Chicago, IL; Dallas, TX; Detroit, MI; Kansas City, MO; LittleRock, AR; LosAngeles, CA; Louisville, KY; Nashville, TN; New Haven, CT; NewYork, NY; Newark, NJ; Norfolk, VA; Pittsburgh, PA; Richmond, VA; SaltLakeCity, UT; SanJuan, PR; St.Louis, MO; Washington, DC Division: Multiple Field Office locations as listed above. Working Hours: Variable. May include shift work, nights, weekends, holidays, and emergency response as required. Job Type: Full time / Permanent Who May Apply: All U.S. citizens Number of Positions: Multiple Salary GS‑7: $43,106.00 – $56,039.00 GS‑8: $47,738.00 – $62,057.00 Key Requirements U.S. citizen Ability to obtain Top Secret‑SCI clearance Some travel may be required Physical Demands Most work is sedentary but requires the ability to move around the office and lift light items. High‑stress periods can occur during crises. Work Environment Standard office environment with normal safety precautions; may require protective gear for biological contaminants. Incident‑related shifts possible. Major Duties Conduct complicated searches on multiple databases and systems to locate data and analyze information. Determine significance, validity, and reliability of data and produce written reports for FBI use. Handle difficult conversations both telephonically and face‑to‑face with the public. Prioritize emergency and non‑emergency communications and notify respondents accordingly. Maintain constant communication with the on‑scene point of contact during emergency events. Perform crisis intervention with distraught emergency callers until appropriate units arrive. Qualifications And Evaluations Applicants must meet the qualifications as listed. Evaluation is based on the FBI’s Candidate Rating Procedures and competency assessment. Competencies Communication Flexibility/Adaptability Problem Solving/Judgment Analytic Thinking Information Management Technology Application Specialized Experience Professional experience must be at or above the level indicated for GS‑7 or GS‑8 as follows. GS‑7 (at least 1 year in GS‑6 level equivalence) Evaluated data significance, validity, and reliability for inclusion in reports. Analyzed, evaluated, and disseminated information. Communicated orally with customers to gather information for emergencies. Maintained contact with internal staff and external entities to obtain, verify, and convey information. GS‑8 (at least 1 year in GS‑7 level equivalence) Evaluated data significance, validity, and reliability for inclusion in detailed reports. Analyzed, evaluated, and disseminated information pertaining to emergencies. Communicated orally with customers for emergency guidance. Collaborated with local, state, and/or federal law enforcement to ensure appropriate response. Education All degrees must be from an accredited college or university. GS‑7: Bachelor’s degree with superior academic achievement or one full year of graduate‑level education. GS‑8: Education may not substitute for specialized experience. Foreign education may be accepted if comparable to U.S. accredited institutions. Equal Employment Opportunity The FBI is an Equal Opportunity Employer. Qualified applicants have consideration regardless of color, race, religion, national origin, sex, pregnancy, and other non‑merit factors. Veterans' Preference Entitled veterans should indicate preference on resume and application; entitlement will be verified. Nepotism Hiring processes prohibit favoring relatives; candidates must certify they are not related to involved personnel. Reasonable Accommodation Qualified applicants with disabilities may request accommodations through the Office of Equal Employment Opportunity Affairs at View email address on click.appcast.io. Benefits Comprehensive health and life insurance, paid vacation, sick leave, federal holidays, and professional growth support are provided for federal employees. Contact Information Questions: View email address on click.appcast.io #J-18808-Ljbffr