Field Operations Manager

• Assist with implementation and launch of new on-site operations from initial setup through stabilization. 
• Review established processes, workflows, SOPs, reporting, and operational standards for new locations. 
• Recruit, interview, hire, onboard, orient, and train employees to meet client workforce needs. 
• Assist with training, coaching, and mentoring Workforce Operations Managers and on-site team members. 
• Provide hands-on training on operating systems/platforms, employee relations, client management, reporting, and operational processes. 
• Step in as the interim on-site leader during vacancies, leaves, transitions, or other business needs. 
• Manage day-to-day on-site operations, including employee engagement, attendance, performance, corrective actions, and terminations. 
• Support employee relations investigations and ensure proper documentation and follow-through. 
• Assist with payroll, timekeeping, billing, and reporting as needed. 
• Build strong relationships with client HR, managers, and operational leadership. 
• Evaluate existing operations, identify performance or process gaps, and implement solutions. 
• Support locations during periods of high growth, peak demand, leadership transitions, or operational challenges. 
• Ensure company policies, processes, and operational standards are consistently followed. 
• Communicate site performance, challenges, risks, and action plans to the Vice President of Operations. 

• 5+ years of progressive experience in workforce operations, recruiting, employee management, client relations, or multi-site operations preferred. 
• Demonstrated ability to independently manage all aspects of an on-site operation. 
• Strong hands-on recruiting, interviewing, onboarding, and employee management experience. 
• Experience training, coaching, and developing managers and operational teams. 
• Experience with new location, account, or program implementations strongly preferred. 
• Strong client relationship building, communication, and problem-solving skills. 
• Experience in handling employee relations, performance management, corrective actions, and terminations. 
• Working knowledge of HRIS, ATS, timekeeping, payroll, and workforce management systems is preferred. 
• Proficiency in Microsoft Office. 
• Bachelor’s degree or equivalent relevant professional experience. 

Thank you for your interest in Impact Workforce Solutions, we are proud to be an Equal Employment Opportunity Employer and participate in the E-Verify eligibility confirmation program.