Data Entry Clerk I

Job Description

Job Description

We are looking for a Data Entry Clerk I to support hotline and client service operations for a local government organization. This long-term contract position is ideal for someone who is organized, communicates clearly, and can manage high-volume information intake with accuracy and discretion. The person in this role will help ensure callers receive timely assistance, appointments are arranged properly, and records are maintained in a secure and reliable manner.

Responsibilities:
• Handle incoming hotline interactions by following established service procedures and documenting information accurately in the database.
• Enter client details, service-related information, and other required records with a high level of precision and completeness.
• Coordinate and schedule client appointments within the system while confirming information is recorded correctly.
• Direct calls to appropriate personnel when issues require additional support or specialized assistance.
• Escalate customer concerns, complaints, or sensitive matters to the supervisor in a timely and effective manner.
• Share general program information and connect callers with relevant health or social service resources as appropriate.
• Organize and maintain reports, files, and supporting documentation to promote accurate recordkeeping.
• Protect confidential information by handling all client and organizational data with discretion and in accordance with established guidelines.
• Perform other related administrative and support duties as needed to assist daily operations.• Experience in data entry, call center support, customer service, or a related administrative role.
• Ability to manage inbound calls professionally while gathering and recording information accurately.
• Strong keyboarding and order entry skills with close attention to detail.
• Comfortable using databases, scheduling systems, and standard office software.
• Clear verbal communication skills and the ability to provide helpful information to the public.
• Ability to handle confidential information responsibly and maintain professionalism in sensitive situations.
• Strong organizational skills with the ability to maintain files, reports, and multiple tasks efficiently.