Box Office Supervisor | Part-Time | PeoplesBank Arena

Box Office Supervisor | Part-Time | PeoplesBank Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

The Box Office Supervisor oversees the event day operations of the Box Office, supervises box office ticket sellers, reinforces a guest-friendly attitude, handles guest inquiries and/or complaints, assists in preparing financial reports, and is responsible for opening and closing the box office at the PeoplesBank Arena and Pratt & Whitney Stadium.

This role pays an hourly rate of $17.50-$18.50. Benefits for Part-Time Roles: 401(k) Savings Plan, 401(k) matching. This position will remain open until August 28, 2026.

The PeoplesBank Arena is Connecticut's premier destination for sports & entertainment. The 15,000+ seat downtown arena is home to the eleven-time National Champion UConn Women's Basketball team and the six-time National Champion UConn Men's Basketball team. Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley, the Men's & Women's basketball programs have established themselves as national powerhouses. The PeoplesBank Arena is also home to the AHL's Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers. The PeoplesBank Arena entertains millions of visitors annually with a variety of concerts, family shows, ice-skating spectaculars, consumer events, and trade shows throughout the season. The venue has played host to an extraordinary roster of world-renowned artists, including Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, Black Eyed Peas, Britney Spears, Drake, and many others. The PeoplesBank Arena will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.

Responsibilities

• Supervises and assists ticket sellers during event days/nights, which includes but is not limited to aiding with sale process, troubleshooting mobile ticket issues and other ticketing needs
• Delegates job duties, prepares cash drawers, and calculates the daily ticket sales at the end of the shift.
• Maintain and audit cash vault balance for accuracy, calculate daily revenue to coincide with receipts, prepare and verify deposits accordingly
• Share responsibilities with other members of management to include preparing ticket sellers' schedules, update window displays, managing will call and preparing guest services relocations, handle promoter inquiries, run reports for events
• Compiles end-of-day reports to be used by the finance department.
• Aids guests either in person or via telephone with any questions and/or problems that have been relayed by the ticket sellers.
• Always reinforces a "guest-friendly" attitude to ensure the highest level of customer service
• Oversee the physical appearance of the Box Office
• Performs all other related duties as needed

Qualifications

• High school diploma/GED preferred
• Advanced experience with a computerized ticketing system
• 2-3+ years box office experience, including 1 year in supervisory role
• Advanced technology skills, including computers and smart phones
• Experience in an event-driven, fast-paced environment that requires on-the-spot problem solving
• Able to develop teamwork amongst ticket sellers and instill the highest level of customer service
• Must possess excellent organizational skills and communication skills in both oral and written form
• Ability to develop and train team members
• Intermediate computer knowledge to include spreadsheets
• Ability to prioritize and make decisions
• Ability to work flexible hours, including nights, weekends, and holidays

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.