Field Service Technician

Field Service TechnicianImperial Electric Elevator, a Nidec Company, is a custom manufacturer of special application AC and DC motor systems for the elevator/escalator industry. With more than 100 years of industry experience, Imperial Electric offers a complete line of products including hydraulic motors, permanent magnet door operator motors, AC and DC elevator motors, AC induction motors, generator sets, ACPM Gearless Traction Machines and Geared Traction Machines. The opportunities you will find at Imperial Electric are limited only by your desire to grow and succeed.The Field Service Technician is responsible for providing comprehensive technical support to our clients and ensuring that our products are running efficiently. This role requires excellent communication and problem-solving skills, as well as a deep understanding of technology and company products.Responsibilities:Install, configure, and troubleshoot our products on-site or in officeRespond to customer inquiries and provide technical support via phone, email, or in-personPerform regular maintenance and upgrades on our productsCollaborate with sales and engineering teams to identify and resolve customer issuesCreate and maintain technical documentation and service manualsRequirements:Bachelor's degree or equivalent experience in a technical, electrical or mechanical fieldStrong analytical and problem-solving skillsExcellent communication and customer service skillsAbility to work independentlyExtensive travel (including international travel) and that doing machine assemblies in the field is also required.Organizational Impact:Works to achieve operational, functional, and/or business targets within team with major impact on departmental or job family results, using extensive technical principlesSeasoned technical contributor; works under limited supervisionWorks independently on a wide range of moderately complex projects and may be responsible for entire projects or processes within teamMay contribute to the development of goals and planning efforts for the departmentCommunication & Influence:Communicate with senior leadership and employees within and outside of department and/or job family on matters that require explanation, interpretation and/or advising; may communicate with external clients or partners depending upon the job areaInfluences employees within the business unit to agree and align new concepts, practices and approachesInnovation & Complexity:Responsible for moderate significant improvements of technical/business processes, procedures, or systems to contribute to the performance of the teamProblems are moderately complex, requiring application of broad and deep experience and technical expertise, and may impact on multiple departments.Leadership & Talent Management:Coaches, reviews and delegates work for other professionalsManage end-of-the-end projects or processesKnowledge & Experience:Requires extensive (deep or broad) technical knowledge of specialty areas with cross-functional and working knowledge of industry practices/other areas, typically obtained through advanced education and strong experienceRequires a bachelor's degree or equivalent experienceEqual Employment Opportunity and Affirmative Action at Nidec Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law.