Property Operations Manager

Company Description

Wind River Property Management is a growing multifamily management company focused on creating great resident experiences, delivering strong property performance, and building systems that support long-term growth.

We're looking for an Operations Manager who thrives on organization, accountability, and continuous improvement. This person will help strengthen our processes, support our teams, and ensure our portfolio operates consistently as we scale.

More importantly, we're looking for someone who embodies our values:

• Down-to-Earth — Humble, honest, and easy to work with.
• I Got It, Don't Worry — Takes ownership and follows through.
• Brings Good Energy — Maintains a positive, solutions-focused attitude.
• Handles Their Biz — Organized, accountable, and dependable.

Position Summary

The Operations Manager will work closely with leadership, property operations, and finance teams to improve efficiency, create consistency, and help our teams succeed.

This role is ideal for someone who loves building systems, solving problems, training others, and making things run better. You'll be a key contributor in helping Wind River grow without sacrificing quality, accountability, or culture.

Roles & Responsibilities

Improve Operations

• Develop and maintain company processes and SOPs
• Identify inefficiencies and implement practical solutions
• Standardize operational practices across the portfolio
• Support company-wide initiatives and process improvements

Support and Develop Teams

• Assist with onboarding and training new team members
• Serve as a resource for operational questions and best practices
• Conduct audits and reviews to ensure processes are followed
• Help create accountability while supporting team success

Measure What Matters

• Track key metrics including occupancy, delinquency, leasing performance, resident retention, and maintenance completion
• Maintain operational scorecards and reporting
• Help leadership monitor company goals and performance

Optimize Systems

• Support and improve AppFolio workflows and processes
• Maintain training materials and operational documentation
• Assist with automation and technology initiatives

Coordinate Projects

• Work with vendors and contractors as needed
• Support special projects and portfolio-wide improvements
• Help ensure operational initiatives are implemented successfully

What Success Looks Like

You may be a great fit if

• You naturally bring order to chaos.
• People trust you when you say, "I've got it."
• You communicate clearly, even when conversations are difficult.
• You take ownership without waiting to be asked.
• You follow through on details and close the loop.
• You enjoy helping others improve and succeed.
• You bring positive energy during both good days and stressful ones.

Qualifications

• AppFolio experience required
• Elise AI experience preferred
• 3+ years of property management, operations, or related experience preferred
• Bachelor's degree preferred
• Experience creating processes and procedures
• Experience training or mentoring team members
• Familiarity with KPI tracking and operational reporting
• Strong organizational and communication skills

Salary: $72,000 annually

Benefits

• PTO
• 401K
• Health Insurance
• Paid-Holidays
• Nashville Office

Schedule

• Full-time
• Monday–Friday
• In-person at our Nashville office
• Occasional travel to company properties as needed

Final Note

At Wind River, we don't believe great operations are built through micromanagement. They're built by people who take ownership, communicate well, care about others, and consistently handle their business.