On-Site Tier I Helpdesk Technician

Job Description

Job Description

About Pacific Office Automation
Pacific Office Automation (POA) is the largest independently owned document imaging and technology dealer in the United States. Since 1976, we have expanded to more than 40 branches across 11 western states: Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii.

With over 40 years of success in office equipment and technology sales and service, we’ve built strong partnerships with leading manufacturers including Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark.

At POA, you’ll find a fast-growing technology company that offers meaningful career growth, strong benefits, and a collaborative team environment. We are committed to being a long-term employer by investing in our employees through ongoing training, certifications, and development opportunities. We also foster an inclusive workplace where every voice is valued, regardless of tenure or title.

Position Overview
Are you passionate about customer service, proactive in solving problems, and known for your strong follow-through? Pacific Office Automation is looking for a Tier I Help Desk Technician to join our growing IT team in Beaverton, OR.

Key Responsibilities

• Troubleshoot and resolve end-user issues related to Windows workstations, laptops, and mobile devices
• Diagnose and remediate Microsoft 365 issues including Outlook, Teams, OneDrive, and SharePoint
• Support user account management in Microsoft 365 and Active Directory (password resets, MFA, account unlocks)
• Identify and resolve network connectivity issues (VPN, Wi-Fi, basic DNS/connectivity troubleshooting)
• Perform standard break/fix support for hardware and software issues
• Escalate complex issues to Tier 2/3 teams with proper documentation and troubleshooting steps
• Deliver clear, professional communication to end users and maintain accurate ticket notes

Qualifications

• Associate’s or Bachelor’s degree preferred (or equivalent hands-on experience)
• 1–2 years of IT support experience in a help desk or MSP environment
• Working knowledge of Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint)
• Basic understanding of Active Directory and user administration
• Familiarity with Windows 10/11 troubleshooting and desktop support
• Strong problem-solving and troubleshooting mindset
• Excellent written and verbal communication skills
• Ability to manage multiple tickets in a fast-paced environment

Nice to Have (Not Required)

• Experience with ticketing systems (ConnectWise, ServiceNow, etc.)
• Exposure to Azure/Entra ID
• Basic understanding of endpoint management tools (Intune, RMM tools)

Benefits

• Opportunities for advancement and leadership growth
• Supportive, team-oriented environment
• Medical, dental, vision, and life insurance
• 401(k) with company match
• PTO, vacation, and sick leave
• FSA program

Our Commitment to Diversity & Inclusion
Pacific Office Automation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender identity or expression, age, religion, veteran status, or any other protected characteristic. We value diversity and believe it strengthens our organization.

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