IT Desktop Support Technician II

Req ID: 373071 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now. We are currently seeking a IT Desktop Support Technician II to join our team in Arlington, Virginia (US-VA), United States (US). Job Summary The PEVS/MACD Specialist provides specialized support for Prisoner Enrollment and Verification Stations (PEVS) within Mission and Site Support Services under the Service Delivery Line of Business, focusing on maintaining PEVS systems including PCs, fingerprint scanners, flatbed scanners, digital cameras, signature pads, and printers to ensure they are operational and support the Prisoner Operations Division with minimal disruptions. Leveraging expertise in hardware maintenance and diagnostics for PEVS systems, along with proficiency in Tier 2 troubleshooting and repair excluding parts costs, this role conducts diagnostics, attempts repairs, and replaces faulty devices with government furnished equipment (GFE), configuring them to maintain service levels. Installs devices as part of managed services, while handling asset disposition per government requirements and exercising warranty activities for manufacturer‑covered devices. Strong problem‑solving skills, familiarity with warranty management and vendor coordination, ability to configure, install, and test new hardware and applications for PEVS, combined with experience in MACD processes and excellent customer service skills, enable proactive monitoring, timely on‑site or remote assistance, and alignment with comprehensive IT support goals to maximize productivity across sites. Job Duties Expertise in hardware maintenance and diagnostics for PEVS systems Proficiency in Tier 2 troubleshooting and repair Familiarity with warranty management Strong problem‑solving skills Experience with MACD (Move, Add, Change, Delete) processes Excellent customer service and communication skills Basic Qualifications Minimum 5 years of experience with roles/responsibilities related to customer service or processing/intake of persons. Bachelor's degree, One-and‑one‑half (1.5) years of additional experience can substitute for one (1) year of a typical degree program. Ability to obtain a Public Trust NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( If you'd like more information on your EEO rights under the law, please click here ( For Pay Transparency information, please click here ( #J-18808-Ljbffr NTT America