Assistant Service Manager - Worcester, MA

Assistant Manager

The Assistant Manager lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a different & better experience. As the second in charge at the location, the Assistant Manager must be able to lead the team when the Service Manager is not working, ensuring effective communication, teamwork, and operation in serving customers at their location. The Assistant Manager ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The Assistant Manager delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.

The Assistant Manager supports the Service Manager to help the team achieves all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports.

The standard expectation is 5-day work and 40 hours per week. Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team.

Strong people management and leadership skills, motivational, supportive, assertive, and decisive. Excellent verbal and written communication. Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions. Strong organization and time management skills. A comprehensive understanding of automotive servicing and the industry.

Two years related experience in automotive service management. Completion of two-year college or technical school program recommended. Or an equivalent combination of education and experience.

Current, valid driver's license issued in state of residence. Equipment Safety Certification. ASE Certification C1 Service Consultant required. ASE Certification P2 Parts Specialist recommended. ASE Certification G1 Maintenance and light repair recommended. State Inspection License Required (where applicable).

Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.

Sitting - Reaching - Standing. Pushing / Pulling - Walking. Climbing. Kneeling. Crawling. More than 21lbs. - Up to 20lbs.

Close vision (clear vision at 20 inches or less). Distance Vision (clear vision at 20 feet or more). Color Vision (ability to identify and distinguish colors). Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point). Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships). Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).