IT Site Technician

Summary The IT Service Desk Technician is the central point of contact providing frontline IT support services for PCC Metals. Emphasizing on customer service this position primarily focuses on desktop, network and application support while administering user accounts and system access. Essential Functions Promptly respond to and document all IT related incidents and assigned tasks. Acts as 1st escalation point for incident resolution, engaging additional teams as required. Installs, configures, troubleshoots, and recommends improvements for IT hardware & software Adheres to IT policies, procedures, and standards. Diagnose and perform troubleshooting in a production environment. Create functional and technical documentation for users and technicians. Perform logical user access controls throughout the enterprise. Builds relationships with users to understand technical environment (hardware, software, etc.). Maintains effective departmental and organizational communications. Prioritize work based on severity, impact, and urgency. Identifies, researches, and resolves complex technical problems. Provide first line support for local site as well as regional and global support responsibilities as part of a global support organization. Additional Responsibilities Provision of 'out of hours' support when required A wide degree of creativity and latitude is expected. Travel will be required for the roll 25% Education and Experience Bachelor's Degree in Computer Science, Information Technology, or related field At least 1 years in the Information Technology field. Minimum 5 years direct experience will be considered in lieu of BS degree. Project and team collaboration experience. Special Skills Concepts: ITIL Framework knowledge Hardware Software Networking Basic Information Security Technical: Windows Active Directory System Center Other duties as assigned Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation and Benefits For informational purposes only, the range of pay for this role is $70,000.00 to $76,000.00 US Dollar (USD) Salaried based on a variety of factors. Employees will receive 120 hours paid time off every year. Employees will also receive 10 paid holidays. Employees (and their families) are eligible to participate in the company's medical, dental, vision, and basic life insurance. Employees are eligible to enroll in the Company's 401(k) plan. Export Control Mandate This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To comply with those regulations, this position may require applicants to be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required export authorizations from the U.S. Department of State or the U.S. Department of Commerce. #J-18808-Ljbffr