Customer Solutions Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

At SERVPRO of Wilson County, we believe that a strong, supportive team is the foundation of exceptional service. As our Customer Solutions Coordinator team member, youll be the welcoming voice and organizational heartbeat of our office. Youll play a key role in creating smooth operations, delivering outstanding customer experiences, and supporting a team that values collaboration, positivity, and growth.

If you enjoy helping people, staying organized, and being part of a workplace where your contributions truly matter, this is a great opportunity to shine.

What Youll Do

Customer Service

Receive and enter lead calls and job referrals (FNOL)
Deliver excellent customer service with every interaction.
Answer incoming phone calls with professionalism and warmth.

Dispatch & Follow-Up

Use industry expertise to identify, capture, and convert direct leads, ensuring efficient qualification and timely dispatch to the appropriate teams.
Track pending leads and ensures timely follow-up.
Review and analyze dispatch reports to support workflow efficiency.

Schedule Coordination

Coordinate the production schedule and monitor daily logistics.
Maintain and communicate the on-call schedule.

Estimating Support

Coordinate estimate appointments and scheduling.
Send approved initial estimates to customers and internal team members.
Maintain and update proprietary work platforms daily with accurate, customer-specific information to ensure seamless operations and communication.
Print pre-estimates and reactivate scheduled jobs as needed.
Conduct estimate follow-up by contacting customers, confirming receipt of estimates, answering basic questions, documenting all communication, and ensuring timely next steps.

General Office Administration

Send required documents to customers for signature and upload completed forms to job files.
Maintain the WIP dashboard and support the office in meeting key performance metrics.
Assist with general administrative tasks to keep the office running smoothly.

What You Bring

Minimum of two years of business or administrative experience.
Strong working knowledge of current business software and technology.
Excellent customer service, communication, and organizational skills.
Experience in commercial cleaning, restoration, or insurance is a plus.

Education

High school diploma or GED required.
Associate or bachelors degree preferred.

Why Youll Love Working Here

At ServPro of Wilson County, we take pride in creating a workplace where people feel supported, appreciated, and empowered to grow. We value teamwork, open communication, and a positive environment where everyone contributes to our success. Youll join a group of professionals who work hard, help each other, and celebrate progress together.