Senior Field Service Technician

• Milacron is looking for a Senior Field Service Technician to join our team in the Midwestern United States . In this position, you will be responsible for leading the installation, commissioning, troubleshooting, repair, and optimization of plastic injection molding equipment, retrofit control systems, automation upgrades, and aftermarket equipment while serving as a technical expert for customers and internal teams.
  $3000 sign-on bonus! 100% travel but home on most weekends. Per diem, company vehicle, credit card provided!
  Work You'll Do:
  
  • Lead field installation, startup, commissioning, and validation of retrofit control systems, automation upgrades, and aftermarket equipment on plastic injection molding machines.
  • Serve as the primary technical expert for diagnosing and resolving complex mechanical, electrical, hydraulic, pneumatic, controls, and software-related machine issues.
  • Perform advanced root cause analysis to identify recurring equipment failures and implement long-term corrective actions.
  • Troubleshoot PLCs, HMIs, drives, sensors, servo systems, motion controls, and machine communication networks.
  • Collaborate with Engineering, Controls Engineering, and Product Development teams to resolve technical issues and support new product implementations.
  • Interpret electrical schematics, hydraulic diagrams, ladder logic, and mechanical drawings to diagnose failures and restore machine operation.
  • Provide expert-level technical support to customers both on-site and remotely, minimizing equipment downtime and production losses.
  • Lead complex retrofit and rebuild projects while coordinating activities between customers, contractors, engineers, and field service personnel.
  • Mentor and train less experienced technicians on troubleshooting methodologies, diagnostics, and service best practices.
  • Conduct customer training on machine operation, controls, maintenance procedures, and troubleshooting techniques.
  • Document service activities, corrective actions, installation reports, and technical findings with a high degree of accuracy and professionalism.
  • Identify opportunities for process improvements, equipment upgrades, and service enhancements that improve machine reliability and customer satisfaction.
  • Maintain strong customer relationships through professional communication, technical expertise, and responsive support.
  Qualifications:
  • Associate degree in Engineering Technology, Electronics, Industrial Maintenance, Mechatronics, or a related technical discipline; or equivalent military/industry experience.
  • Minimum 7+ years of experience troubleshooting and repairing industrial manufacturing equipment, preferably injection molding machinery.
  • Demonstrated expertise diagnosing electrical, hydraulic, mechanical, controls, and software-related issues independently.
  • Proven experience leading complex machine installations, rebuilds, startup activities, or field service projects.
  • Strong understanding of machine controls, industrial automation, and industrial electrical systems.
  • Ability to read and interpret mechanical drawings, electrical schematics, hydraulic diagrams, and technical documentation.
  • Exceptional analytical, problem-solving, and troubleshooting skills.
  • Strong customer service and communication skills with the ability to explain technical issues and solutions clearly.
  • Proficiency in Microsoft Office applications and service documentation systems.
  • Valid driver's license with an acceptable driving record.
  • Willingness to travel extensively and work overtime as business needs require.
  • Advanced troubleshooting of industrial machine controls and automation systems preferred.
  • Plastic injection molding machine diagnostics and repair experience preferred.
  • HMI and operator interface configuration and diagnostics experience preferred.
  • Variable frequency drives (VFDs), servo systems, and motion control troubleshooting experience preferred.
  • Experience troubleshooting industrial electrical systems up to 480V preferred.
  • Hydraulic systems troubleshooting experience, including pumps, valves, manifolds, cylinders, and proportional controls preferred.
  • Mechanical repair, alignment, machine calibration, and rebuild experience preferred.
  • Industrial networking and machine communications experience preferred.
  • Root cause failure analysis and corrective action implementation experience preferred.

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Who we are:

Milacron is a global industrial leader in the manufacturing and distribution of highly engineered and customized injection molding and extrusion solutions, and aftermarket parts and service for the plastics processing industry. The company's 1,900+ associates worldwide collaborate to serve a diverse range of end-markets, such as automotive, construction, medical, telecommunications, material handling, packaging, and much more. With expertise in plastics spanning nearly 60 years, Milacron holds longstanding relationships with more than 27,000 customers around the world. The original equipment provider of plastics manufacturing solutions is the largest US-owned and globally served of its kind. Headquartered in Batavia, OH, Milacron's global footprint is also serviced through regional facilities in Asia, Europe, and South America.

EEO :

The policy of Milacron is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. We are committed to being an Equal Employment Opportunity (EEO) Employer and offer opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at View email address on click.appcast.io. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.