Customer Service Representative - 2nd Shift

Job Description:

Overview
As a Customer Service Representative you will interact with customers to provide and process information in response to orders, inquiries, concerns, and requests about products and services.

The 2nd shift position works full time from 2PM-10PM, Monday-Friday.

An example schedule for 2nd shift is below:

• Monday - 2PM-10PM
  
• Tuesday - 2PM-10PM
  
• Wednesday - 2PM-10PM
  
• Thursday - 2PM-10PM
  
• Friday - 2PM-10PM
  
• Saturday - OFF
  
• Sunday - OFF
  

Starting pay $23/hr. Additional 10% premium for 2nd Shift.

Benefits include pay-on-demand via Rain, semi-annual bonuses, The Revolution Fund, onsite gym with free group classes, healthcare, 401k, and more.

The Customer Service Representative is a fully onsite role in Columbus, Ohio. Remote work is not available.


Responsibilities

• Process orders, forms, applications and requests
  
• Deal directly with customers either by telephone, electronically, or face to face
  
• Respond promptly to customer inquiries
  
• Handle and resolve customer complaints
  
• Manage customers' accounts
  
• Record details of actions taken
  
• Communicate and coordinate with internal departments
  
• Follow up on customer interactions
  

Qualifications

• High school diploma or GED required
  
• Knowledge of customer service principles and practices
  
• Knowledge of relevant computer applications
  
• Ability to type
  
• Communication skills - verbal and written
  
• Problem analysis and problem-solving
  
• Attention to detail and accuracy
  

Rogue Fitness is a Drug Free Workplace. A 10-panel drug screen (including marijuana) and pre-employment background check are required.

By applying to Rogue, regardless of the platform you choose to use, you are agreeing to Rogue's preferred methods of communication (i.e. text message). Submitting an application, through whatever online forum is ultimately used, constitutes a knowing and voluntary agreement to send and receive text messages during the recruitment process.