DIRECTOR OF OPERATIONS

Director Of Operations - Administrative Office

Be a part of an organization that is dedicated to health equity for all. As a Federally Qualified Health Center, our mission at Eastern Iowa Health Center (EIHC) is to provide exceptional and accessible health care services throughout our community. We are a collaborative team dedicated to the wellness and the excellence of care regardless of the patient's ability to pay. EIHC believes in non-judgmental and equal care for all members of our diverse community. Our staff values compassion as a guiding force. EIHC promotes health equity for all and believes health care is a right, not a privilege. You will thrive in a collaborative environment where you take ethical action and ownership to solve problems and lead positive outcomes. Do you want to be part of a larger purpose of an evolving, high-performance culture that empowers you to make a difference? EIHC is seeking a full-time Director of Operations dedicated to serving the needs of our community.

Essential Duties And Responsibilities

Report to and partner with the Chief Clinical Officer to provide strategic and operational leadership across assigned clinical and administrative departments.

Lead and mentor departmental leaders in setting goals, improving performance, developing teams, and ensuring efficient, high-quality, patient-centered operations.

Ensure operational excellence by maintaining optimized workflows and identify opportunities to improve efficiency, access, communication, and the patient experience.

Use data and key performance indicators to evaluate performance, identify barriers, and drive measurable results.

Lead process improvement and change initiatives, fostering a culture of continuous improvement and accountability.

Collaborate with Quality, Finance, Human Resources, and other organizational leaders to ensure operational decisions support EIHC's strategic priorities, regulatory requirements, and mission.

Identify operational challenges and develop practical, sustainable solutions that balance patient needs, employee experience, financial stewardship, and organizational priorities.

Participate in strategic planning and organizational initiatives that support EIHC's growth and long-term success.

Schedule

Monday through Friday 8 AM to 5 PM Flexible scheduling options are available.

Amazing Benefits

Guaranteed Annual Salary

4 Weeks of Paid Time Off

9 Paid Holidays

2 Floating Holidays

Health Insurance - Plan Options Start at $1.00 Per Pay Period

Dental Insurance

Vision Insurance

Flexible Spending Accounts - Medical and Dependent Care

Health Savings Account

100% Employer Paid Basic Life and Long-term Disability Insurance

Volunteer Life Insurance

Short-Term Disability Insurance

401(K) (4% Employer Match and 100% vested from Day 1)

Employee Clothing Allowance

Employee Assistance Program

Gym Membership Discount to the Midwest Athletic Club

Parental Leave

Required Qualifications

Proven ability to lead people, manage competing priorities, and drive operational results in a healthcare environment.

Strong analytical, problem-solving, communication, and relationship-building skills.

Demonstrated ability to lead change, improve processes, and gain buy-in from diverse teams.

Comfortable using data, technology, and operational tools to support decision-making.

Strategic mindset with the flexibility to adapt to changing priorities and organizational needs.

Commitment to patient-centered care and serving the community.

Education Qualifications

Bachelor's Degree in Nursing, Business, Healthcare Administration, or related job experience required. Master's Degree in Nursing, Business, Healthcare Administration or related field preferred.

Progressive leadership experience in a healthcare setting.

Knowledge of Community Health Centers/Federally Qualified Health Centers.

At least 5 years of leadership experience in a clinic setting preferred.

Lean Six Sigma certification (Green Belt or higher) preferred. Candidates with equivalent training and proven process improvement experience will be considered.