Consumer Loan Hub Center Manager

Job Description

Job Description

Lead with Purpose. Drive Results. Transform Communities.

Are you a strategic leader with a passion for performance, people, and purpose? First Commerce Credit Union is growing - and we're looking for a bold, driven, and visionary Consumer Loan Hub Center Manager to take our lending operations to the next level.

This is more than a leadership role - it's a chance to empower generations, transform communities, and build a high-impact team that delivers exceptional service and drives real results. If you thrive in a fast-paced, goal-oriented environment and know how to inspire excellence, we want you on our team.

What You'll Do:

• Lead and elevate the performance of our Consumer Loan Hub - driving sales, service, governance, and profitability
• Coach and inspire a high-performing sales and processing team to exceed goals and deliver remarkable member experiences
• Streamline operations and ensure compliance across centralized loan processing, including consumer, indirect, and Commerce Connect loans
• Analyze performance metrics, identify opportunities, and implement strategies that move the needle
• Champion our service standards, foster team spirit, and create a culture of accountability and excellence
• Collaborate cross-functionally, resolve escalations with diplomacy, and communicate with clarity and confidence
• Stay ahead of the curve on lending policies, regulatory changes, and industry best practices

What You Bring:

• 5+ years of financial services experience with a strong background in lending and sales
• Proven success in individual sales performance, team leadership, and mentoring
• Deep knowledge of banking operations, regulations, and credit union products
• Exceptional communication, decision-making, and organizational skills
• A proactive, flexible, and results-oriented mindset

Why First Commerce?

We're a full-service, member-owned credit union with deep roots in the community and a bold vision for the future. Our culture is built on integrity, innovation, and service excellence, and we're proud to empower our team members to grow, lead, and thrive. At First Commerce, you're not just joining a company - you're joining a cause.

What's in It for You?

We don't just talk about valuing our people - we show it. Here's what you can expect when you join our team:

• Competitive compensation that reflects your experience and impact
• Health, dental, and vision insurance to keep you and your family covered
• 401(k) with company match to help you build your future
• Generous PTO and paid holidays so you can recharge and enjoy life
• Employee assistance programs for life's unexpected moments
• Ongoing training and professional development to keep you sharp
• Clear career advancement opportunities within a growing organization
• A supportive team environment where your voice matters
• And yes - a $500 referral bonus when you help us find our next great hire!

This is more than a job. It's a chance to lead with purpose and drive meaningful change. Apply today and let's build something great - together!