Dental Patient Care Coordinator

Patient Care Coordinator

We are looking for a Patient Care Coordinator to join our team! Affordable Dentures & Implants is an opportunity to do what you love and get paid to do it! You will enjoy a fulfilling career like no other and will play a vital role in changing the lives of our patients. Together with our experienced dentists and lab professionals, you can be part of delivering life-changing tooth replacement care to hundreds of thousands of patients every year.

Job Purpose:

The Patient Care Coordinator creates a welcoming and professional first impression for patients by managing check-in, scheduling, and insurance verification with empathy and accuracy. This role ensures smooth daily operations through organized record-keeping, timely communication, and precise financial processes, supporting both patient care and office efficiency.

Essential Functions:

• Greet patients professionally and manage check-in and check-out processes.
• Schedule, confirm, and reschedule appointments via phone and in-office.
• Verify insurance coverage, enter accurate patient information, and escalate complex issues when needed.
• Prepare and enter treatment plans and provide basic patient education on next steps.
• Collect payments at time of service and ensure accurate end-of-day reconciliation.
• Explain financing options and refunds.
• Maintain accounts receivable (A/R) collections and follow-through.
• Answer phones, direct calls, and manage voicemail in a timely manner.
• Maintain accuracy of patient records and consent forms.
• Escalate technical or compliance issues as necessary.

General Knowledge, Skills & Abilities:

• Excellent communication and interpersonal skills.
• Basic knowledge of scheduling and insurance verification.
• Ability to multitask in busy office environments.
• Strong attention to detail, accuracy, and organization.
• Professional, empathetic demeanor with patients.
• Willingness to learn new systems and processes.
• Demonstrated ability to maintain patient satisfaction while resolving escalations.

Educational Requirements:

High school diploma or equivalent required. Customer service or healthcare front office experience preferred. Training in insurance verification or dental and/or healthcare software a plus. Bilingual preferred but not required.

Benefits

We care about our employees and understand the hard work that goes into providing the best-in-class patient care. You will be provided the training needed to provide you with the support you need to do your job well. Additional benefits include group medical and dental insurance, vision insurance, life insurance, flexible spending (health and dependent care), 401(k), 9 paid holidays off, 10 days of vacation, and 5 additional PTO days. We also offer ancillary benefits to include hospital indemnity, accident, and critical illness insurance options.

About Affordable Care

Founded in 1975, today Affordable Care, LLC is America's largest dental support organization (DSO) focused on tooth replacement services, serving more than 360 dental practices across the United States. Supported practices primarily concentrate on extractions, dentures, implants, and fixed arches, with some practices housing an on-site laboratory to enable same-day dental services. Affordable Care is the DSO for several top dental brands including, but not limited to, Affordable Dentures & Implants, DDS Dentures + Implant Solutions, and Advanced Dental Implant Centers. From the Affordable Care Support Center, located in North Carolina's Research Triangle Park, along with field-based teams, Affordable Care provides business expertise and support services to dental practices, taking care of non-clinical duties so dentists can focus on treating patients.