Clinical Team Lead (St.Johns/LTC)

Awarded 'Great Place to Work' Certification Once Again!

Behind every award is a story, and ours is written every day by more than 900 dedicated employees and hundreds of compassionate volunteers who walk alongside patients and families when they need us most.

At Community Hospice & Palliative Care, we're honored to bring clinical excellence and compassion to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long-term care or assisted living facility, a hospital, or in one of our nine inpatient care centers.

We're here to improve quality of life, to ease pain and lift burdens, and to be the Compassionate Guide that families need when time matters most. And most importantly, as the only non-profit hospice provider in the region, we never turn anyone away due to an inability to pay.

Team Lead Position Summary

Under the direction of the Clinical Manager of Home Care/Long Term Care, the Team Lead serves as the primary clinical resource for nurses, aides and other team members while managing caseload flow and fostering strong communication among staff, patients, and families. Acts as role model and preceptor to new team members and existing staff.

Essential Functions

Assist manager with managing day-to-day operations of team and assumes managerial responsibilities when manager is absent. Coach, mentor, and develop hospice nursing staff to promote clinical excellence. Assist in crisis intervention, urgent visits, or field support when necessary. Assist manager in making patient assignments based on daily acuity and/or geographic location and apprise Director of staffing patterns, needs. Attend weekly IDG meetings and facilitate meetings when needed. Assist manager in maintaining quality staff by supervision, orientation, training, evaluation, and support of the nursing, CNA and administrative staff assigned. Provide constructive feedback, performance guidance, and support in collaboration with leadership. Responsible for ensuring accurate and timely completion and submission of assigned employee's payroll information. Monitor compliance with federal, state, and hospice regulatory standards. Participate in quality improvement initiatives and audits. Assist manager with ensuring that patient occurrences, compliments, and complaints are addressed and documented per organization standards. Act as a bridge between frontline staff and leadership to communicate needs, concerns, and workflow challenges. May be assigned caseload of patients as needed or fill in as RNCM when a caseload does not have coverage. Performs other duties as assigned.

Qualifications

Knowledge and Critical Skills: Principles and practices of nursing and hospice care. Working long and occasionally irregular hours as needed. Effective written and oral communication skills.

Experience: Two (2) years of clinical nursing experience, with at least one (1) year hospice nursing care preferred. Certification as a Hospice and Palliative Care nurse (CHPN) preferred.

License / Certification: Certification as a Hospice and Palliative Care nurse (CHPN) preferred. Current licensure as registered nurse in State of Florida. Current State of Florida driver's license with driving record acceptable to Community Hospice and Palliative Care insurance carrier. Current CPR certification.

Education: Possession of a degree from an accredited school of nursing in a 2 (two) year program or a Bachelor's degree in nursing.

Other Requirements: Participates in organizational operations so that: Operational systems are maintained regarding Federal, State hospice standards. Compliance with Community Hospice Pharmacy and State regulations regarding obtaining, disposing, dispensing pharmaceuticals. Takes initiative in addressing areas of need noted regarding facility operations/services, advising appropriate department for resolution. Participates in total organization program so that: Demonstrates professional relationships with internal and external customers. Promotes organization image within Community Hospice and the community. Uses chain of command for problem solving. Demonstrates appropriate dress and grooming. Displays courteous, tact, patience, respect. Maintains a good attendance record; notifies organization of absences according to policy. Participates in organization Quality Assurance as appropriate. Follows and supports the Clinical Care standards as established. Medical clearance for communicable diseases and current immunizations required before participant contact.

The knowledge, skills and abilities listed above are typically acquired through the levels of education and experience listed. However, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills, and abilities to perform the essential duties and responsibilities of the job, is acceptable.

This description is intended to describe the general nature and level of work performed by employees assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions required of employees in this position. The organization reserves the right to modify or amend the duties of the position or to require that additional tasks be performed as organizational needs change. This description does not constitute a contract of employment, and employment with the organization is at-will, meaning either the employee or the organization may terminate the relationship at any time, with or without cause or notice.

Community Hospice & Palliative Care, including all of its subsidiaries and affiliated companies, is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources.

We participate in E-Verify to confirm the employment eligibility of all newly hired employees.

Equal Opportunity Employer