All Shop Lead - Bike Shop Lead

Job Description

Job Description

OVERVIEW

Established in 1980, Sun & Ski Sports calls an unexpected city home – Houston, Texas! Contrary to popular belief, cowboys love snow. Our journey began with a vision to help more people explore the outdoors. After four decades, with 32 locations across 13 states, we stand as experts in our field, committed to offering a variety of top-quality gear. Whether it's watersports, biking, running, skiing, or snowboarding, our goal remains unchanged: to make everyone an outdoor adventurer. We're dedicated to going the extra mile—26.2 of them, to be exact—to provide you with the right gear and guidance.

We offer top brands, including The North Face, Patagonia, Hoka, On, Cannondale, UGG, Sorel, K2, Salomon, and Yeti, along with expert advice to ensure enjoyable adventures. We’re looking for enthusiastic team members who embody our active lifestyle and prioritize customer service. If you thrive in a dynamic environment focused on enhancing the customer experience, we want to hear from you! We’ve been making outdoor dreams come true with quality merchandise and service. Sun & Ski Sports – Find Yourself Outside.

SUMMARY

Sun & Ski Sports is on the lookout for a Bike & Snow Shop Lead with the passion to be the best and the drive to lead a high-performance team. You'll oversee a dynamic shop environment where customer experience takes center stage. From coaching your crew to optimizing operations, you’ll help create a space that’s fun, interactive, and built for adventure — for both our team and our customers.

JOB RESPONSIBILITIES

• Ensure the team consistently provides exceptional customer service that goes above and beyond expectations.
• Provide prompt, high-quality service on all shop repairs and tune-ups.
• Ensure all shop paperwork is accurately completed.
• Thoroughly inspect all equipment and document any deficiencies found during repairs that were not initially reported on the service ticket.
• Drive sales on merchandise, accessories, and service labor.
• Train, develop, and evaluate shop associates to support their growth and ongoing improvement.
• Identify operational issues or customer challenges and propose practical, effective solutions.
• Ensure all bike shop team members follow Sun & Ski Sports policies and procedures.
• Attend in-store and off-site bike clinics to enhance technical and product knowledge.
• Represent Sun & Ski Sports within the local community to build brand awareness and loyalty.
• Assist with bike, cycling, and snow sport events to promote products and services.
• Maintain open communication with store leadership and the Home Office to stay aligned with company initiatives.
• Minimize inventory loss, both internal and external, and ensure accurate handling of all cash transactions.

REQUIREMENTS

• Minimum of 1+ years of management experience, with proven ability to lead, motivate, and develop high-performing teams.
• 2+ years of retail and/or bike shop experience required; hands-on technical knowledge is a strong plus.
• Understanding of retail business operations, including inventory control and shrink reduction strategies.
• Skilled in networking, recruiting, interviewing, training, and developing others for success.
• Exceptional interpersonal and communication skills for building strong relationships with vendors, buyers, store teams, and corporate leadership.
• Strong organizational skills with the ability to prioritize, multitask, and manage deadlines in a fast-paced environment.
• Capable of problem-solving and decision-making with keen attention to detail and accuracy.
• A true outdoor enthusiast with a love for cycling, skiing, snowboarding, and related activities — you're not just selling the gear, you live the lifestyle.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any authorized person to give instructions or assignments. All listed duties are essential functions of the role and may be modified to reasonably accommodate individuals with disabilities.

Company Benefits

Pay: Hourly Rate + Commission

Health, Vision, and Dental Insurance

Employer-Paid Basic Life Insurance

Accident Insurance, Critical Illness, Hospital Indemnity, Pet Insurance, ID Theft & Legal

Paid Time Off (PTO)

401 (k) Plan + Company Match

Employee Purchase Discount

Company/Vendor sponsored Product Knowledge/Training Adventure trips