Customer Care Specialist
$19 per hourAloha Termite Kauai Inc
Customer Care Specialist Customer Service & Admin Professional | Kapolei Build a Career with Hawaii's Industry Leader It is time to move beyond just a "job" and step into a stable, long-term career with room to grow. Aloha Termite & Pest Control is seeking a reliable, people-first professional to join our busy Kapolei headquarters. We provide a supportive, fast-paced environment where your attention to detail, positive energy, and commitment to the Aloha Spirit make a tangible difference every single day. We provide comprehensive, hands-on training for the right candidate. Your Role & Impact Customer Relations: Serve as the welcoming primary point of contact for our clients via phone, text, and email. Logistics & Dispatching: Coordinate service appointments, route calls, and efficiently manage field technician schedules. Data Integrity: Maintain precise customer records, process account updates, and keep our databases organized. Team Coordination: Closely support our sales and field teams with billing, lead management, and vital administrative tasks. Compensation & Premium Benefits We take care of our team like family because administrative and customer support professionals are the absolute backbone of our daily success. Competitive Pay: Starting at $19.00+ per hour, with transparent pathways for growth and advancement. Full Health Coverage: Comprehensive Medical, Dental, and Vision insurance plans. Retirement Security: 401(k) retirement plan featuring a generous company match. Consistent Schedule: Enjoy a stable Monday through Friday, 8:00 AM to 5:00 PM schedule, giving you your weekends back. Time Off & Peace of Mind: Generous Paid Time Off (PTO), observed holidays, company-paid life insurance, and ongoing paid training. Who We Are Looking For We hire for character, positive attitude, and reliability: Professionalism: Strong, clear communication skills paired with a proactive, solution-oriented attitude. Reliability: A rock-solid work ethic and a firm commitment to being a dependable team player. Technical Aptitude: Comfortable navigating computers and picking up new software quickly (any prior dispatching or customer service background is a definite bonus). The Essentials: A valid Hawaii Driver's License with a clean record, and the ability to pass a comprehensive background check and pre-employment drug screen. Join Our Team Join a local, family-oriented company trusted across the Hawaiian islands for over 25 years. Serve your community with heart, hustle, and genuine Aloha. Aloha Termite & Pest Control is an Equal Opportunity Employer and a 100% Drug-Free Workplace.
$19 - $21.89 per hour
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