Care Coordinator-Nursing Care (NCC)

Care Coordinator-Nursing Care

The purpose of the full-time Care Coordinator-Nursing Care (NCC) position is to provide leadership and direction to nursing staff as they provide care and service. This position provides direction and coordination of the assessment and care planning process to ensure that each resident achieves or maintains the highest level of functioning.

Essential Duties and Responsibilities

Including the following:

• Provide leadership to the nursing team in a professional and positive manner. Work closely with the nurses, nursing assistants, medication assistants and other staff to establish a positive working environment.
• Demonstrate conduct that is reflective of team collaboration and support. Communicate concerns or problems to the DON in a timely manner; proposing possible solutions or remedies to the concerns or problems. Be supportive of the final solution.
• Manage the day-to-day functions of the nursing activities in accordance with current regulations, best practice nursing standards and Pleasant View guidelines.
• Assist in developing methods for coordinating nursing services with other resident services to ensure the continuity of the residents' care.
• Perform duties such as completion of the Minimum Data Set (MDS), coordination of the assessment and care planning process, and coordination of physician rounds.
• Provide requested reports for the facility's quality assurance program and submit them to the DON in a timely manner.
• Participate in surveys (inspections) conducted by authorized government agencies. Make written and oral reports and recommendations to the DON as necessary and required concerning the operation of the Nursing Department.
• Coordinate the admission, transfer, and discharge process with the resident and family in conjunction with the Admissions/Nursing Supervisor and the case Manager.
• Complete accident/incident and skin injury reports as necessary. Complete the investigation of the root cause. Monitor the follow-up review of the care plan for effective and appropriate interventions.
• Attend various committee meetings of the facility, as required.
• Participate in developing the agenda for Care Plan committee meetings as necessary.
• Participate in regularly scheduled Medicare meetings; reporting on the goals and progress toward the IDT goals. Monitor the Medicare documentation for completeness in supporting the care and services that are being provided under skilled care nursing.
• Communicate with Medical Providers reviewing the plan of care with updates as to improvements, changes in condition and decline in condition.
• Report and investigate all allegations of resident abuse, neglect, misappropriation of property, resident to resident altercation or injuries of unknown origin. As assigned will submit the online report to BQA. As assigned will complete the final report for submission to BQA.
• Rotating weekend rotation with other nursing management staff.
• Complete other duties as assigned by the DON.

Personnel Functions

• Assist the DON in the development of nursing department goals and plans. Actively support the goals and steps to achieve the goals in a collaborative manner.
• Make daily rounds; ensuring that nursing service personnel are performing their work assignments in accordance with acceptable nursing standards. Present findings in a timely manner to the employee providing necessary education and discipline as appropriate. Report these findings and the action taken to the DON.
• Assist as needed with the coordination of the nursing schedule in the event that the scheduler is not available, such as replacement of a call-in.
• Review complaints and grievances made or filed by department personnel. Make appropriate reports to the DON as required or as may be necessary.
• Present disciplinary action in a private setting and administer the action in a professional manner. Establish a good understanding with the employee in regards to expectations.
• Develop and maintain a good working rapport with personnel within the nursing department and other departments within the facility.
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the unit and shift.
• Meet with the team on a regularly scheduled basis to promote effective communication, timely problem solving, and the improvement of services.
• Attend all mandatory meetings and in services or complete the make-up session in a timely manner. Encourage night shift attendance as well.
• Ensure that privacy and confidentiality of resident information is upheld. Ensure that facility computers are used for resident related services only. Ensure that employee cell phones are kept in the employee locker room or employee vehicle.

Nursing Care Functions

• Inform nursing service personnel of new admissions and information about the new resident.
• Audit the appearance and staging of the room so that it is ready when the resident arrives.
• Greet the new resident upon admission.
• Review nurses' documentation ensuring that it is descriptive of the nursing care being provided and reflective of the resident's response to care.
• Make rounds with physicians as necessary. Encourage attending physicians to record and sign progress notes, physicians' orders, etc., on a timely basis.
• Make daily resident visits to observe and evaluate the resident's physical and emotional status.
• Monitor medication administration and treatment schedules, ensuring that they are being administered as ordered and provided as scheduled.
• Review medication record for completeness of information, accuracy in the transcription of physician orders, and adherence to stop order guidelines.
• Update the DON and the Administrator of the status of residents as necessary.
• Review the plan of care with residents, and/or family members, as necessary. Openly discuss concerns or challenges with the intent to find an agreeable plan.
• Inspect the nursing service treatment areas daily to ensure that they are maintained in a clean and safe manner.
• Consult with the resident's physician in planning resident care, treatment, rehabilitation, etc., as necessary.
• Notify the resident's attending physician and HCPOA when there is a significant change in the resident's condition.
• Start IVs, obtain sputum, urine and other lab tests as ordered.
• Admit, transfer and discharge residents as necessary.
• Assist the Unit Nurse in monitoring seriously ill residents.
• Inform family members of the death of resident as necessary.

Safety and Sanitation

• Ensure that staff are following established safety regulations in the use of equipment and supplies.
• Ensure that nursing service work areas are maintained in a clean and sanitary manner.
• Ensure that all resident rooms, treatment areas, etc., are maintained in a clean, safe, and sanitary manner.
• Ensure that nursing service personnel participate in fire safety and disaster preparedness drills in a safe and professional manner.
• Ensure that nursing service personnel follow infection control guidelines.
• Ensure that nursing service personnel follow established hand washing guidelines.

Care Plan and Assessment Functions

• Participate in the development of written preliminary and comprehensive assessments of the nursing needs of each resident as necessary.
• Participate in the development of a written plan of care (preliminary and comprehensive) for each resident that identifies the problems and needs of the resident, indicates the care to be given, goals to be accomplished, and which professional service is responsible for each element of care.
• Insofar as practical, encourage the resident to participate in the development and review of their plan of care.
• Review resident care plans for appropriate resident goals, problems, approaches, and revisions based on nursing needs.
• Ensure that personnel involved in providing care to the resident are aware of the care plan and that care plans are used in administering daily care to the resident.
• Complete regular audits of the process for managing resident change of condition, ensuring that the process is complete. Prepare the respective written report on the audit tool.

Resident Rights

• Maintain the confidentiality of all resident personal health information.
• Ensure that residents are treated fairly, and with kindness, dignity, and respect.
• Ensure that nursing care is provided in privacy and that nursing service personnel knock before entering the resident's room.
• Ensure that nursing service personnel are knowledgeable of the residents' rights.

Qualifications

EDUCATION and/or EXPERIENCE

• Wisconsin RN License, unrestricted
• 2 years' experience as a registered nurse
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