Cisco Network Engineer (Voice & Data)

vTech Solution

Harrisburg, PA

Cisco Network Engineer (Voice & Data)

Position Details:

Job Title: Cisco Network Engineer

Location: Harrisburg, PA

Duration: 3+ Months

Description:

Cisco Network Engineer (Voice & Data)

• Provide first level support in the IT communications group

• Support / Maintenance / Service desk requests

• Monitor and support the performance of all network infrastructure

• Utilize Solarwinds ORION to research & diagnose problems

• Provide front-line interaction with the PTC user community

• Support adds/moves/changes

• VOIP phone system

• Network connectivity

• Provide post implementation break/fix support

• General

• Perform root cause analysis, debugging, and problem resolution

• Follow PTC change management processes and procedures

• Create and maintain requirements, documentation, and procedures

• Develop and maintain configuration documentation

• Communicate both verbally and in writing with managers, other network support staff and with PTC business unit users

• Perform capability/knowledge transfer to PTC staff

• Possess excellent interpersonal and communication skills

• Other network projects as assigned

• Participate as needed on IT communications projects

All your information will be kept confidential according to EEO guidelines.

Apply

Vacancy posted 2 days ago

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