Revenue Operations Lead

CV Resources is seeking a Revenue Operations Lead to join a growing healthcare real estate and senior living organization. This person will oversee billing, collections, accounts receivable, and revenue operations for a portfolio of communities. This is a hands-on leadership role responsible for managing day-to-day revenue cycle activities while supervising a team, improving processes, strengthening controls, and driving collection performance.

The ideal candidate will have strong accounts receivable and billing experience, prior leadership responsibility, and the ability to partner with both accounting and operations teams.

Key Highlights:

• Lead and supervise a team of Revenue Operations Specialists, including workload management, training, coaching, and performance oversight.
• Serve as the primary escalation point for complex billing, collections, payment processing, and customer account issues.
• Maintain direct ownership of an assigned portfolio while managing team performance and departmental priorities.
• Prepare and review monthly billing statements, ensuring accuracy of rates, charges, move-ins, move-outs, and account adjustments.
• Manage accounts receivable and collections activities, including aging reviews, collection follow-up, dispute resolution, credits, and refunds.
• Process and apply payments including ACH, credit card, checks, and electronic receipts.
• Maintain and monitor payment authorizations while supporting electronic payment adoption.
• Work closely with residents, customers, families, and responsible parties to resolve billing inquiries and collection matters.
• Coordinate and monitor third-party payer, insurance, and reimbursement-related billing activities.
• Review collection trends, aging reports, and unresolved balances to improve cash flow and reduce delinquency.
• Support month-end close, accounts receivable reconciliations, revenue reporting, and audit requests.
• Develop and maintain billing, collections, payment processing, adjustment, and refund procedures.
• Establish and improve policies, internal controls, documentation standards, and workflow processes.
• Analyze operational performance, identify process improvement opportunities, and implement approved corrective actions.
• Partner with operations and accounting leadership to resolve account issues and improve efficiency.
• Support training initiatives and cross-functional education related to billing and receivable processes.

Qualifications/Requirements:

• Minimum 3+ years of accounts receivable, billing, collections, or revenue operations experience.
• Yardi experience REQUIRED
• Direct supervisory or team leadership experience .
• Experience within senior living, healthcare, property management, multifamily housing, or related industries.
• Strong experience with accounts receivable management, collections, payment processing, and customer account resolution.
• Experience reviewing and managing AR aging reports and collection activities.
• Strong attention to detail and organizational skills.
• Excellent customer service, communication, and relationship management abilities.
• Ability to develop and document processes, policies, and procedures.
• Intermediate proficiency with Microsoft Excel and Microsoft Office.
• Ability to manage multiple priorities while meeting deadlines in a fast-paced environment.

Target Candidate:

A Revenue Operations, Accounts Receivable, or Collections leader with strong hands-on experience managing billing, cash application, collections, customer account resolution, and revenue cycle processes. The ideal candidate will have prior supervisory experience, strong process improvement skills, and the ability to lead a team while partnering with accounting and operations stakeholders to improve collections performance, reporting accuracy, and customer service.