Customer Service Representative

Position Summary: Maximize customer satisfaction, perform cleaning duties, stock and handle products, perform cash handling and register operation duties. Job Responsibilities: Maximize Customer Satisfaction and Sales Improvement – Provide quick, friendly service – Suggest additional and promotional items, optimize time of self to ensure Customer Service Plus One – Handle customer’s questions, complaints, and returns quickly and appropriately or refer to Management – Promote the use and benefits of the QD Card Cash Handling/Reporting and Register Operations – Perform shift and daily opening/closing activities as instructed/use of checklist – Perform duties and follow policy on cash handling/reporting – Ensure sales are recorded and cash is secure and accounted for as per policy – Ensure alcohol/tobacco/lottery and lotto sales are appropriately handled Safety and Security – Ensure internal and external store areas are kept free of safety hazards – Correct and report any safety or security violations, concerns, etc. Receiving, Stocking and Handling Products – Face stock (front label facing out), bending and stretching as needed to reach shelves at ground level or higher – Ensure proper rotation of products – Remove out-dates, damaged, and spoiled products – Receive and check-in deliveries, lifting and organizing containers weighing up to 50 pounds – Verify accuracy by comparing shipment to written order and report discrepancies in deliveries. – Verify shelf tags (accurate, readable) – Maintain storeroom and cooler stock neatly and orderly – Lift and organize cases of milk and other containers weighing up to 50 pounds one or more times a shift (in the cooler area, on the sales floor and outside) – Serve and prepare ice cream cones/cups – Prepare and package hot food for customers purchase if applicable – Lift and count returnable bottles and cans, stack neatly in designated area – Handle open products appropriately and according to health regulations Cooperate with other stores and company personnel – Demonstrate respect for employees and the company – Report to work as scheduled and in appropriate company uniform – Follow through on assigned tasks, demonstrate urgency in getting things done – Complete training assignments – Maintain confidentiality of store personnel and operations – Sign in and out using time and attendance system – Know and follow policies and procedures Education/Experience High School diploma or equivalent preferred – Retail Customer Service experience preferred Training Must complete the following within 60 days of hire – New Employee Orientation – New Employee Checklist – RTO (Ready Training on-line) – CSR Security – Must have passing scores (80%) on all written tests – Any additional training requested or required – Become cross trained in all attributes of the business Physical Demands Willing to work flexible hours when needed Ability to communicate effectively with customers and othe #J-18808-Ljbffr