Business Intelligence Analyst

Level Description

10 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

Job Description

The Specialist position is rarely selected and should only be considered after all other levels have been exhausted. The Specialist position is considered an expert position that has a comprehensive and authoritative knowledge of or unique skillset in a particular area. The Business Intelligence Analyst use data to figure out market and business trends for companies to increase profits and efficiency. They may work directly for a company or as a consultant. They able to look at large chunks of data and understand trends, and then communicate those trends to the company.

Additional job details and special considerations

All work products resulting from the project shall be considered "works made for hire" and are the property of the HHSC. HHSC may include pre-selection requirements that potential Vendors (and their Workers) submit to and satisfy criminal background checks as authorized by the Texas law. HHSC will pay no fees for interviews or discussions, which occur during the process of selecting a Worker(s).

HHSC IT is continuing to develop an HHS data integration hub under the Performance Management & Analytics System (PMAS).


This development effort will utilize an agile methodology based upon the approach currently in use at HHSC for the Performance Management & Analytics System (PMAS).


As a lead and member of the agile development team, the worker responsibilities may include:

Overview

The Worker will serve as a technical lead and a critical liaison between technical IT and non-technical program staff working with complex technical data sources across the Health and Human Services (HHS) departments and agencies. This role empowers HHS staff to effectively develop complex queries, often using AI prompting techniques to access, synthesize, and report accurate data for official, agency reporting and strategic decision-making. The ideal candidate has strong analytical skills, a deep understanding of HHS programs and data, strong history of BI/DW development, and exceptional communication abilities to bridge the gap between technical data systems and operational users in the emerging context of AI.

Responsibilities
• Strategic Liaison and Translation

o Work with program areas and project sponsor to gather business requirements and translate into technical specifications.


o Lead as technical project manager creating hybrid Agile sprint cycles, epics and stories, as well as Waterfall project plans and all project artifacts

o Act as the primary point of contact for program staff with data needs for federal, state, and internal reporting.

o Translate complex data requests and operational requirements into clear, actionable queries for AI against complex analytics data sources.

o Explain technical findings and data limitations in simple, non-technical language to end-users.
• AI Prompting and Data Synthesis

o Develop and refine effective AI prompts and query strategies to retrieve and synthesize data accurately from complex datasets.

o Guide non-technical users in crafting precise prompts to get the data they need, ensuring fidelity and accuracy.

o Develop a library of standardized prompts and query templates for common reporting needs.
• Data Reporting and Visualization

o Extract, integrate, and analyze data from multiple complex internal and external sources to support HHS program needs.

o Collaborate with end-users and performance analysts or IT internal leaders to create and validate reports, dashboards, and data visualizations for program monitoring and official reporting.

o Provide subject matter expertise on validating output from AI, particularly with respect to identifying and mitigating hallucinations.

o Ensure all data outputs adhere to agency reporting standards, data governance, and compliance regulations.
• Data Literacy and Training

o Champion data literacy across the organization by developing and conducting AI training sessions for non-technical staff.

o Create clear, comprehensive documentation and tutorials on using AI tools for data synthesis.

o Promote a data-driven culture by enabling and empowering all employees to effectively utilize data and AI.
• Collaboration and Problem-Solving

o Work closely with data engineering, IT, and Program teams to troubleshoot data-related issues and address inconsistencies and mitigation strategies.

o Provide expert guidance to program staff on interpreting data trends and answering complex data questions.

o Stay up to date on new AI and data analytics tools and techniques to continuously improve data access, data quality and reporting.

II. CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years Required/Preferred Experience 10 Required Experience gathering business requirements and translating complex data requests and operational requirements into clear, actionable queries for complex analytics data sources 10 Required Experience explaining technical findings and data limitations in simple, non-technical language to end-users. 10 Required Experience in a complex data analysis, senior business/systems analyst, and/or data liaison role. 10 Required Strong experience with SQL for data extraction and manipulation. 10 Required Experience collaborating with end-users and performance analysts or IT internal leaders to create and validate reports, dashboards, and data visualizations for program monitoring and official reporting. 10 Required Excellent communication, presentation, and interpersonal skills. 10 Required Experience with data visualization tools such as Power BI and/or Tableau. 5 Preferred Experience leading as a technical project manager creating hybrid Agile sprint cycles, epics and stories, as well as Waterfall project plans and project artifacts 5 Preferred Experience with Business Intelligence/Data Warehouse 5 Preferred Experience acting as the primary point of contact for program staff with data needs for federal, state, and internal reporting. 5 Preferred Experience working in a health and human services or similarly regulated environment, with a strong understanding of program data and reporting requirements. 5 Preferred Experience with data governance and data quality principles 2 Preferred Experience championing data literacy across the organization by developing and conducting training sessions for non-technical staff. 2 Preferred Experience training and mentoring staff with varying levels of data literacy. 1 Preferred Experience with creating AI prompt catalogs using tools such as Streamlit with Python. 1 Preferred Experience applying responsible AI practices and compliance with agency standards.


***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen's client, allowing the user access to the required systems and technology.***

Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.