ServiceNow Architect - IT Operations Management (ITOM)

SHIFT:
Day (United States of America)

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

• ServiceNow ITOM & Discovery Expertise: Deep experience implementing and administering ServiceNow IT Operations Management (ITOM) capabilities, including Discovery, Service Mapping, Event Management, Certificate Management and CMDB integration.
• Infrastructure & Network Knowledge: Strong understanding of enterprise infrastructure components (servers, networks, cloud platforms, containers, and applications) to support accurate discovery, classification, and configuration item (CI) relationships.
• Discovery Configuration & Troubleshooting: Proven ability to configure, tune, and troubleshoot ServiceNow Discovery, including MID Server configuration, credential management, patterns, probes/sensors, and resolving discovery errors.
• CMDB Data Quality & Governance: Experience maintaining CMDB integrity through identification and reconciliation rules, data normalization, relationship mapping, and alignment with CMDB governance and ITIL best practices.
• Cloud Operations & Discovery: Experience discovering and managing cloud resources across platforms such as AWS, Azure, or GCP, including cloud-native services, dynamic infrastructure, and integration of cloud assets into the ServiceNow CMDB.
• Automation & Integration Skills: Ability to design and implement automation using ServiceNow workflows, Flow Designer, APIs, and integrations with monitoring and infrastructure tools to enhance operational visibility and efficiency.

• Demonstrates advanced knowledge of and expertise in CHOP DTS components and various technologies, tools, techniques and strategies.


• Exhibits advanced knowledge of and expertise in related DTS best practices and the ability to advocate their use throughout the CHOP organization.


• Demonstrates the ability to perform complex, conceptual and logical data modeling and life-cycle design.


• Demonstrates basic knowledge of and expertise in project management.


• Demonstrates knowledge of and expertise in DTS Best Practices relating to infrastructure support.


• Demonstrates the ability to create detailed work-related documentation and project and change management plans Demonstrates expert abilities in needs analysis, data modeling, solutions design and troubleshooting.


• Exhibits ability to communicate effectively with clients, colleagues, vendors and management.


• Exhibits ability to collaborate and communicate effectively with technical and business teams and CHOP management.


• Demonstrates the ability to translate complex technical solutions into non-technical requirements documents.


• Exhibits the ability to manage a small team and to work with minimal supervision in support of team initiatives.


• Coordinates activities of a limited number of staff in support of assigned tasks.


• Exhibits the ability to handle quickly changing priorities.

What you will do

• The responsibilities of an Enterprise Architect II encompass identical responsibilities as an Enterprise Architect I, but with a greater degree of complexity. An Enterprise Architect II also:
  • Acts as the technical expert addressing problems of systems integration, compatibility, and multiple platform integration. Performs on potential future projects.
  • Develops strategic and tactical project plans and similar deliverables and feasibility analysis and recommendations to management and business units.
  • Works with various DTS teams and business users to provide technical and strategic direction and analyze, architect, plan and implement DTS solutions and services.
  • Acts as the technical expert addressing problems of systems integration, compatibility, and multiple platform integration.
  • Performs systems performance and root cause analysis of production incidents (may require 24/7 coverage).
  • Functions as a vendor liaison and selects appropriate products to solve business and strategic goals.
  • Provides guidance on consolidation of existing hardware and software applications.
  • Provides capacity planning and performance tuning recommendations.
  • Participates in the design and support of the Hospital's Operations environment.
  • Educates team members on technology trends and developments and investigates new technologies that fit within the CHOP's strategic DTS plans.

Education Qualifications

• High School Diploma / GED Required
• Bachelor's Degree computer science, systems analysis or a related study Preferred

Experience Qualifications

• At least five (5) years of experience in at least two IT disciplines in a client/server or service-oriented architecture (SOA) environment, including technical architecture, network design, application development, middleware, servers and storage, database management, and operations Preferred

Skills and Abilities

• Exposure to multiple, diverse technical configurations, technologies and processing environments.
• Strong understanding of network architecture and application development methodologies.
• Strong understanding of SOA, object-oriented analysis and design, and/or client/server systems.
• Exceptional interpersonal skills in areas such as teamwork, facilitation and negotiation.

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

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SALARY RANGE:

$115,060.00 - $152,450.00 Annually

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.