Cultural Ambassador II

Cultural Ambassador II
Job Code: PR5258
ABOUT US
We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world-class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients in the local setting of UVA Health’s community hospitals, outpatient locations, and provider offices. By combining our team’s talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home.

As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people’s lives every day.

JOB TYPE
Classification: Non Exempt
Supervises Positions:
JOB SUMMARY
The Cultural Ambassador II provide a variety of customer services, including support, interpretation, and translation, while acting as a cultural broker to help create a remarkable patient experience for non-English-speaking patients, family members, and visitors.

QUALIFICATIONS
Education:
High School Diploma or GED required. Associate’s Degree preferred.

Experience:
Minimum of 3 years of experience in a foreign language (Spanish) medical interpreter and translations in a healthcare role. Refer to the Life Support Training Policy for additional details.

Licensure:
National Board of Certification for Medical Interpreters (NBCMI) or Certified Healthcare Interpreter (CHI).

Additional Skills/Requirements Required:
Complete departmental oral and written translation assessment. Proficient in the use of computer software, including the Microsoft Office suite or similar. Ability to effectively communicate with all levels of authority. Successful completion of the 40-hour “Bridging the Gap” course.

Additional Skills/Requirements Preferred:
N/A

Competencies:
Interpretation & Translations Services:
Communicates effectively to meet the needs of all internal and external stakeholders.
Provide face-to-face medical interpretation primarily for patients, family members, and visitors.
Provide telephone interpretation services, as needed
Assist with document translation, including providing medical document translations for UVA Community Health facilities, as needed.
Quality & Process Improvement:
Reviews processes, identifying and recommending opportunities for improvement.
Actively participate in identifying opportunities to improve the experience for patients and guests.
Participate in community engagement events, as needed.
Patient & Communication Support:
Provides cultural information to facilitate support for a treatment plan.
Ensures that information about the patient's outpatient services, hospitalization (i.e., advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments, and Health Care Education) is accurately communicated.
Provide communication and updates to patients and guests and ensure their needs are being met, when applicable.
Communicate effectively to meet the needs of all internal and external stakeholders.
Respond quickly to irregular and emergency requests.
Maintain confidentiality in all matters related to patient care and visitor issues.
The incumbent may be asked to perform additional duties as assigned.

PHYSICAL DEMANDS
Physical Demand Code:
Sedentary to Light Physical Demand: The job requires frequent sitting, standing, walking, and bending/stooping. Frequent repetitive body movements. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull up to 20 lbs. occasionally. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.

The base compensation range for this role is $19.10 - $31.64 hourly.

Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. Please note that the pay range does not include any applicable incentive compensation programs such as shift differentials, clinical ladders, and other incentives that may be available for those in eligible positions.