Sales Specialist - Institute for Computational and Data Sciences

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants.

POSITION SPECIFICS

The Institute for Computational and Data Sciences (ICDS) at PennState is seekinga Sales Specialist (Sales Specialist - Intermediate Professional) to join ourTechnical Support and Salesteam.

ICDS works with researchers from more than 70 academic departments from nearly all of Penn State's academic colleges and campuses, facilitating new collaborations, funding new areas of research, collaborating to overcome computational and data science challenges, building a diverse community of scholars, and providing a robust supercomputer for the Penn State community, called Roar. ICDSseeksto equip researchers with the mostcutting-edgecomputing tools and resources to further their science, and as a part of ICDS, you will be contributing to this goal.

The position will report tothe Assistant Director of Innovation and Outreach.

As theSales Specialist,your responsibilitiesinclude :

• Serve asprimarypoint of contact for ICDS sales activities, includingnew sales, renewals, and storage services

• Respond to complex client inquiries across faculty, researchers, administrators, and staff.

• Assess client needs and recommendappropriate ICDSservices and solutions.

• Prepare and deliver sales proposals and service recommendations.

• Maintain client relationships and support long-term service engagement.

• Lead client relationship management activities, including reporting and record maintenance.

• Act aspointof contact for all ICDS sales fulfillment activities.

• Coordinate with financial, administrative, and technical teams to ensuretimelyfulfillment.

• Facilitate new client onboarding, including account setup, access management, and documentation.

• Lead READ seed credit processes, including Tier 1 requests and support for Tier 2 and 3 requests.

• Manage fulfillment activities for ICDS seed programs.

• Serve aspointof contact for client business support tickets.

• Resolve level 1 technical support issues; coordinate escalations as needed.

• Identifyprocess improvement opportunities to enhance client experience.

• Support external engagement with industry partners and sponsors.

• Represent ICDS at Penn State events and outreach activities.

• Maintain current knowledge of ICDS services and computing resources.

Requiredexperience and skills include the following:

• Experience in professional sales, client services, or account management across varied audiences, including students, faculty, and administrators
• Experience serving as a primary client liaison
• Demonstrated ability to manage multiple priorities independently
• Ability to work with complex computing and storage services

Demonstrated skill sets include:

• Strong client relationship management
• Effective communication with both technical and non-technical audiences
• Working knowledge of high-performance computing or similar environments
• Ability to assess client needs and recommend appropriate solutions
• Cross-functional coordination
• First-level problem resolution
• Strong attention to detail
• Process improvement capability

Multilingual capabilities are a big plus, as they help strengthen client support and expand accessibility.

Work Arrangement: This positionrequireson-site work and is not supportive of remote work.

Application Materials: Applicationsshouldinclude a currentCurriculum Vitae (CV) or a Resume, and acover letter expressing the candidate's interest in the roleto receivefull consideration.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

Bachelor's Degree 1+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $51,000.00 - $74,000.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact View phone number on click.appcast.io.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.

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