Software Support Engineer

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.McKesson’s Provider Solutions is experiencing significant growth, focus and investment. To support our aggressive business goals, our business has embarked on a major technology investment to enable and provide an unmatched, personalized and integrated digital experience for patients, providers and manufacturers.This position supports the Provider Solutions activities in Ophthalmology, and it supports two applications: RetinaPurchasing and RetinaInventory.If you are a motivated and skilled software engineer seeking an opportunity to contribute to the success of McKesson’s ecommerce Customer Center application, we would love to hear from you. Apply today to join our innovative team and make a meaningful impact on healthcare technology.McKesson is seeking a talented and experienced Software Support Engineer to join our team. In this role, you will be responsible for both software development and operational support for McKesson’s ophthalmology software products. The successful candidate will possess a strong background in Python, SQL, JavaScript, PHP and cloud technologies. The ideal candidate will have 4+ years of software development, quality assurance and providing escalation support for software products.Key Responsibilities:Customer Support & Issue ResolutionManage and resolve support tickets, including escalations, troubleshooting, and follow-up to ensure a positive customer experience.Investigate order issues, identify duplicate or failed orders, and use SQL/Tableau to analyze data and generate reports.Partner with customers, suppliers, and internal teams to resolve issues and improve support processes.Document support procedures and promote self-service capabilities to reduce future support needs.User Administration & SecuritySupport user onboarding, account management, access requests, and customer verification.Configure practice, location, and supplier account setups while following cybersecurity best practices.Maintain account security, including password resets and account deactivation.Testing & Quality AssuranceValidate system configurations and conduct testing prior to onboarding and production releases.Develop and execute automated and manual test plans, including Python/Selenium-based testing.Identify, troubleshoot, and escalate system, data, and cross-product issues to ensure platform quality and reliability.Support ongoing system maintenance, data monitoring, and new product implementations.Critical Skills4+ years of professional software development experiencePrior experience providing L2 or higher support for applications, preferably in healthcare.2+ years experience supporting web applicationsMust be able to use the Microsoft Office suite of applications proficiently and comfortably, with above average expertise in MS Excel to manipulate and analyze datasets.Proven ability to manage multiple tasks simultaneously, while communicating progress in an organized fashion.Experience with DevOps practices and tools, such as integration, functional and automated testing.Additional SkillsStrong communication and relationship-building skills, with the ability to explain technical concepts to both technical and non-technical audiences.Experience with cloud platforms (AWS, Azure) and AI tools is a plus.Healthcare industry experience, including EMR or Practice Management systems, preferred.Proven ability to manage competing priorities, solve technical problems, and exercise sound judgment in ambiguous situations.Proficient in Microsoft Office Suite and effective across written, verbal, and presentation-based communication.Experience with SQL (PostgreSQL preferred), Python, and JavaScript; PHP is a plus.Ability to extract and analyze data, work collaboratively in a development environment, and deliver organized, high-quality results.Minimum RequirementDegree or equivalent and typically requires 4+ years of relevant experience.EducationBachelor’s degree in computer science, Information Management or other technical discipline or equivalent experienceTravel and locationThe ideal candidate is based in Chicago, IL or surrounding areas.Able to travel 10-15% to other locations for team meetingsWe are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.Our Base Pay Range for this position$98,000 - $163,300McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.McKesson job postings are posted on our career site: careers.mckesson.com.McKesson is an Equal Opportunity EmployerMcKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) View email address on click.appcast.io or (Canada) View email address on click.appcast.io. Resumes or CVs submitted to this email box will not be accepted.Join us at McKesson!SummaryLocation: Work at Home - Illinois, USA (WILA); USA, IL, RemoteType: Full time