Patient Service Representative

Overview

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion, and community! Pampa Regional Medical Center, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

Located in the center of the Texas Panhandle, Pampa Regional Medical Center is a 25-bed critical-access hospital serving our communities with a full range of surgical and medical services. Pampa Regional Medical Center is certified by the Accreditation Commission for Health Care (ACHC) and has been recognized by the Leapfrog Group and Healthgrades for patient safety and was named among the “100 Top Hospitals” by IBM Watson Health in 2018. Pampa Regional offers key services to the community including heart care, emergency services, urgent care, surgical services and more. For more information visit

Responsibilities

The Patient Service Representative (1) Interviews the patient or his/her representative to obtain identifying and basic demographics to prep for upcoming visits (2) Schedules patients in their clinic and assists with scheduling them in others (3) Verifies insurance coverage, collects co-pays and prior balances from patients, reconciles and prepares deposits, and troubleshoots billing issues (4) Greets and checks in patients (5) Handles all incoming phone calls and routes to appropriate staff or initiates messages (6) Coordinates clinic business processes such as supply ordering, sales calls, record release, fax and mail processing. Must be able to (1) Operate a computer to accurately input and retrieve data (2) communicate with the population served, staff, and providers utilizing age specific techniques. (3) Maintain proficiency in medical terminology (4) Project a positive and helpful attitude.

Qualifications

EDUCATION, EXPERIENCE, TRAINING 1. Previous experience in a medical setting, preferred. 2. Knowledge of medical terminology preferred. 3. High School Diploma or Equivalent preferred. 4. Customer Service experience preferred.

Employment Status

Shift

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: