Family Services Supervisor

Job Description

Join the City of Chattanooga Team

Chattanooga , a vibrant and growing community of over 190,000 residents within a metropolitan area of nearly 600,000 is known as the "Scenic City" for a reason. Nestled along the Tennessee River and surrounded by the foothills of the Appalachian Mountains, we are a hub of outdoor adventure and innovation. Home to the University of Tennessee at Chattanooga (UTC) and Chattanooga State Community College , our city blends a rich industrial history with a tech-forward future-famously powered by the nation's first community-wide "Gig" fiber-optic network. The City of Chattanooga was also recently designated as a "National Park City," the first of its kind in the United States.
Our Organization

As a City, we are powered by a dedicated workforce of approximately 2,600 employees committed to excellence in public service and making Chattanooga the best community in the country. Our team ensures our city thrives through a wide range of municipal services, including:

• Public Safety: Chattanooga Police and Fire Departments.
• Infrastructure & Utilities: Public Works, Waste Resources, and specialized Stormwater management.
• Quality of Life: Award-winning Parks and Outdoors and Community Development systems and the Chattanooga Public Library.
• Transportation: The Chattanooga Metropolitan Airport (CHA) and citywide transit and pedestrian friendly initiatives.
• Innovation: Leading-edge smart-city programs with a commitment to cutting edge workforce development policies to ensure all our residents can get ahead.

Why Choose Chattanooga?

The City of Chattanooga's workforce is the heartbeat of our community. We don't just offer jobs; we offer careers with purpose: making Chattanooga the best city in America. We are committed to being the premier employer of choice in Southeast Tennessee by providing:

• Competitive Compensation: Robust pay scales that reflect our commitment to our staff.
• Work-Life Balance: Generous paid time off and flexible scheduling where possible.
• Exceptional Wellness: Comprehensive health benefits and wellness programs designed for you and your family that deliver savings to you beyond your paycheck, featuring a centralized health clinic and pharmacy for all City employees. .
• Growth: A focus on professional development and upward mobility within the organization.
• The Great Outdoors: Your Backyard Playground: Chattanooga isn't just near nature, it's immersed in it. As one of the most biodiverse cities in North America, the "Scenic City" offers an ecological richness that few places on earth can claim. Whether you are an adrenaline junkie or a weekend wanderer, world-class adventure is always less than an hour away.
• Vertical Adventures: Scale legendary sandstone cliffs in what is widely considered the premier rock climbing hub of the Southeast.
• Water & Rapids: From the high-octane whitewater kayaking of the Ocoee River to world-class bass fishing and peaceful paddling on the Tennessee River.
• Trails for Miles: Explore a massive network of mountain biking and hiking trails that wind through lush ridges, hidden waterfalls, and deep river gorges.

In Chattanooga, "work-life balance" means you can finish your shift and be at a trailhead or on the water before the sun sets.

Our mission is to work together to build a safe, vibrant, and sustainable city for all Chattanoogans. To do that, it takes a team of skilled and passionate individuals. So, if you'd like to call Chattanooga home - or maybe you already do! - and want to further your career through meaningful work that makes a true impact where you live, we'd love to talk to you.

Salary:
Bachelor's Degree $27.02/hour
Master's Degree $29.00/hour

FLSA Status: This is an Exempt position.

Work Schedule: Monday - Friday 7:30 AM - 4:00 PM OR 9:00 AM to 5:30 PM
This position works 240 days per year, 8 hours per day. Schedules may vary due to work assignments and projects.


Department: Early Learning

Location: Avondale Head Start, Cedar Hill Head Start, James A Henry Head Start, or Daisy Head Start.

SUMMARY:
Chattanooga Head Start is a grant-funded program and is subject to reapplication every 5 years.
Under the supervision of the FCE Manager, the Family Service Supervisor supports and supervises Family Service Professionals in their duties related to family engagement, recruitment, enrollment, health documentation, and compliance with Head Start Performance Standards. This role includes oversight of program data, parent committees, staff support, and policy council recruitment. All employees employed by Chattanooga Head Start may work directly with children.

ESSENTIAL FUNCTIONS:
The following duties are NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities.


Supervises Family Service Professional work, which begins with ensuring each child has up-to-date immunization, physical, and dental documentation for USDA and a Family Partnership Agreement with each family as soon as possible after enrollment, with frequent updates.


Monitors staff regarding assisting families to develop positive habits with their children about attendance.


Provides resource information to staff about community resources.


Ensures Family Service Professionals are providing parent training/education.

Plans and implements strategies for the timely recruitment of children and families at the center level and takes into consideration all county demographic information, ensuring full enrollment and a waiting list.

Ensures that all of the documentation by Family Service Professionals is complete and correct.


Meets with staff for the purpose of planning, scheduling, implementing, and problem-solving.


Assists Family Service Professionals to incorporate required training in their work with children and families.

Interacts with staff and parents, demonstrating appropriate interpersonal skills and provides support to staff as they work with each other and with parents.

Demonstrates work habits which comply with agency personnel policies and procedures, and completes special assignments from FCE Manager.

Establishes Center Committee and recruit and obtain Policy Council Representatives.

Supervises staff in planning parent activities and preparing calendars of monthly parent meetings and activities for the assigned center.


Coordinate and implement center-level parent events in collaboration with the Center Director.

Facilities active recruitment of eligible children for the program.

Administers the center Parent Involvement fund.

Evaluate the quality of services delivered by Family Service Professionals through regular monitoring and file reviews.

Provide coaching, supervision, and annual evaluations for Family Service Workers.

Serve as a backup Family Service Professional in the incidents of vacancies or leave.

Assists the Site Director in the smooth operations of the site.

Ensures consistent communication and coordination with ERSEA Staff to ensure compliance with Head Start Performance Standards.

Supervises children as a fill-in for educators to prevent classroom closure and/or undue hardship on center.


Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.

Performs other duties as assigned.

MINIMUM QUALIFICATIONS:
BS degree in social work or a related field required.
MA in social work or related field preferred.
At least 3 years of experience working with low-income families.
Bilingual candidates preferred (additional compensation offered for bilingual proficiency)
Any combination of equivalent experience and education to perform the essential functions of the position will be considered.

LICENSING AND CERTIFICATIONS: None.

KNOWLEDGE AND SKILLS:
Knowledge of:
Fluency in language used by the families served.
Community resources.
Human development.
Family dynamics.
Needs of children.

Skills in:
Record keeping and data entry.
Working with state or federal regulations, deadlines, and mandates.
Staff supervision and coaching.
Proactive communication and responsive listening.
Google Suite: Mail, Drive, Contacts, Calendar, Meet; also Google Docs, Sheets.


PHYSICAL DEMANDS
Positions in this class typically require: stooping, kneeling, reaching, standing, walking, feeling, talking, hearing, seeing, and repetitive motions.

WORK ENVIRONMENT:
Medium Work - exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects

This position is classified as Medium Work in compliance with Head Start Program Performance Standards, which require staff to ensure the health and safety of children. This may include the direct supervision of children and/or the ability to respond promptly and effectively in the event of an emergency at a Head Start center.

SPECIAL REQUIREMENTS:
Safety Sensitive: N
Department of Transportation - CDL: N
Child Sensitive: Y

SUPPLEMENTAL INFORMATION:
This position is subject to pre-employment screenings, which include a background check, drug screening, lift test, TB screening questionnaire and/or TB skin test (as determined by initial results), complete physical examination, Hepatitis B titer, and fingerprinting. Ongoing requirements include a physical reexamination on an annual or bi-annual basis and fingerprint clearance every five years.

The City of Chattanooga, Tennessee is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective and current employees to discuss potential accommodations with the employer.

KNV 8/12/2026

KJF