Customer Payments Coordinator

Goldberg Segalla is a national civil litigation law firm that represents major national and regional companies and insurance carriers in all aspects of business counseling, risk assessment and dispute resolution including representation in various types of claims, controversies and litigation involving personal and other injuries, property damage, contract disputes and business torts. While our Am Law 200 and Chambers ranked firm employs more than 1,000 people, we operate as one tight-knit and highly collaborative team. 

Goldberg Segalla has an immediate opportunity for an Customer Payments Coordinator in its Buffalo office. This is a fast-paced finance role with a collaborative team and growth opportunities. 

POSITION SUMMARY:  
The Customer Payments Coordinator plays a critical role in the firm’s financial operations by ensuring client payments are accurately reviewed, processed, and recorded in the firm’s accounting systems. This position is responsible for precise allocation of payments and credits, and adherence to firm policies related to write-offs and refunds.  This position is eligible for hybrid work. 

ESSENTIAL JOB FUNCTIONS:

• Review, audit, and process a high volume of client payments across multiple payment platforms, ensuring accuracy and compliance with firm standards.
• Enter all payments into the firm’s accounting software with exceptional attention to detail, maintaining data integrity, and meeting established timelines.
• Monitor and manage Cash Application mailboxes, responding to assigned tasks and inquiries promptly and professionally.
• Prioritize daily workload effectively to meet deadlines in a fast-paced, high-volume environment.
• Process refunds and credits accurately, ensuring proper documentation and audit trails are maintained.
• Serve as a knowledgeable resource to internal staff by explaining Cash Application processes, policies, and procedures, fostering a service-oriented and informed internal partnership.
• Stay current on department policies, procedures, and updates by regularly reviewing documentation and internal communications.
• Collaborate with and support fellow Cash Application Specialists to ensure continuity of work, balanced workloads, and overall team success.
• Build and maintain positive, professional working relationships with administrative staff and colleagues across Finance Business Services.
• Communicate proactively with the Cash Application Supervisor regarding workflow status, issues, process improvements, and policy-related questions.
• Participate in special projects and process improvement initiatives as assigned to support departmental efficiency and accuracy.

REQUIRED SKILLS/ABILITIES & EXPERIENCE:

• Minimum of (2) years of Cash Application or general accounting experience preferred 
• Knowledge of Aderant applications preferred 
• Working knowledge of electronic billing sites preferred (Tymetrix360, CounselLink, Legal Exchange, etc.) 
• Experience in Microsoft Office programs 
• Comfortable working in a fast paced, deadline driven environment 
• Strong attention to detail and accuracy 
• Exceptional time management and organizational skills 
• Regularly required to observe and assess data and documents, in printed form and on computer screen
• Ability to work independently within general guidelines and minimal supervision
• Ability to adapt to changes in workflow, priorities or requirements 
• May be requested to work beyond normal work hours and weekends for special projects

Benefits:
The hourly range for this position is $21-$24. Actual pay may be adjusted based on experience and other job-related factors permitted by law. This position also offers bonuses, and a full benefits package. Our benefits package includes, but is not limited to, health insurance, dental insurance, life insurance, a 401(k) plan, flexible spending, and more.

OUR COMMITMENT

Goldberg Segalla is committed to building a workplace where talented people from different backgrounds, experiences, and perspectives can succeed, grow, and lead – together. With a broad national footprint and strong market presence, Goldberg Segalla offers the scale of a growing national firm with a small firm’s connective culture. Join #TeamGS today.