Intern Home Trial Engineer (Greater Chicago Area)

Project Description:

• We are looking for curious and analytical Graduate Engineers to join our Field Performance Trials team.
• This role provides a unique opportunity to work at the intersection of software, connected products, consumer insights, and product performance. You will help evaluate products in real-world environments, analyze product data, investigate issues, support consumer trials, and generate insights that influence future product development.
• You will work closely with engineers, data analysts, product teams, and regional stakeholders to improve product performance and customer experience.

Responsibilities:

• Product & Trial Support
• Support execution of consumer and field performance trials.
• Assist with participant onboarding and issue triage.
• Monitor product performance during trials.
• Track and investigate customer-reported issues.
• Data Analytics & Insights
• Analyze product usage and trial data to identify trends and patterns.
• Develop dashboards and reports to communicate findings.
• Generate actionable insights from consumer feedback and product data.
• Support root cause investigations using data-driven approaches.
• Software & Connected Products
• Collect and analyze diagnostic logs from connected products.
• Support software and firmware validation activities.
• Investigate software-related issues observed during trials.
• Assist in reproducing and documenting defects.
• AI & Automation
• Explore opportunities to automate data analysis and reporting.
• Support development of scripts and tools to improve team efficiency.
• Apply AI and data science techniques to improve insight generation.

Mandatory Skills Description:

• Technical
• Programming experience in Python, SQL, or similar languages is preferable.
• Understanding of software development fundamentals.
• Familiarity with data analytics and visualization tools(e.g. Tableau, PowerBI) is desirable.
• Strong problem-solving and troubleshooting skills.
• Analytical
• Ability to interpret data and identify meaningful insights.
• Structured and logical thinking.
• Strong attention to detail.
• Communication
• Ability to communicate technical findings clearly.
• Comfortable working with cross-functional stakeholders.
• Strong written and verbal communication skills.

Nice-to-Have Skills Description:

• Experience through university projects, internships, personal projects, or research involving:
• Data analytics
• Software development
• Consumer product development
• Product testing and validation
• Atlassian environment

Languages:

• English: B2 Upper Intermediate