Consumer Loan Processor

P R I M ARY P UR P OSE OF JO B
The Consumer Loan Processor I position is responsible for coordinating the flow and origination of primarily consumer loan documents with the Consumer Loan Officer and providing excellent customer service to loan applicants and all customers.

E SS E NT I A L F UNC T I ONS AND P E R F OR MA NCE AR E AS - Oth e r du t i e s may be ass i gn e d

• Maintains a good working knowledge of current MA Bank consumer loan products and services, as well as corresponding bank policies, procedures, and processes.
• Remains current on regulations affecting MA Bank consumer loan products and services by attending department trainings as required.
• Assists customers with customer service issues; loan transactions, and basic loan administration questions.
• Ensures department interaction with loan applicants and customers occurs in a positive manner effectively communicating loan terms etc.
• Assembles documents for primarily consumer loan files; ensures documents are ordered and obtained in a timely-fashion in order to complete loan closings on-time and in compliance with lending regulations; contacts insurance companies, reporting agencies, government agencies, etc. as required.
• Coordinates with Loan Officer to ensure loan files contain accurate documentation; checking documents for proper vesting legal descriptions, financial calculations, closing dates and signatures; composing and sending written correspondence to customers.
• Monitors uploading and funding of consumer loans to the core system after loan closing; ensuring accurate transfer of data. 
• Conducts loan closings under the direction of a Loan Officer.
• Completes file maintenance to customer information files and account files.
• Processes primarily consumer loan payments but may process commercial loan payments and advances as needed.
• Monitors answering of telephone, email, fax & written inquiries concerning loan processing and information

ADDITIONAL JOB DUTIES

• Represents MA Bank in various community, civic, and community reinvestment functions to further enhance the Bank’s image and develop additional business.
• Promotes other bank products by staying current on products available in other bank departments; matching customers to new services and product promotions; ascertaining customers' needs.
• Complies with bank operations and security policies and procedures.
• Maintains a professional appearance and work area; dressing in accordance with bank dress code; keeping work area stocked with required supplies; organizing workspace for efficiency and appearance; reporting malfunctions of computers and other equipment.
• Maintains customer confidentiality and protects bank operations by guarding customer’s personal and account information; being vigilant regarding potential information security threats
• Maintains knowledge of and complies with regulatory guidelines governing financial institutions and MA Bank policies and procedures by completing assigned and voluntary training; reading and reviewing MA Bank polices & procedures at time of hire and subsequent revisions.
• Other duties and responsibilities, as assigned.

K NOWL E DG E , S K I LLS, AND A B I L I T I E S

• Basic knowledge of financial lending standards, principles and practices including proficient understanding of lending calculations (APY, APR, amortization, etc.)
• Proficiency with lending software including Onboard Loans Lending Platform or comparable web- software. Ability to produce and maintain accurate lending documents pursuant to the government and banking compliance requirements
• Ability to apply and adapt established methods to guide and direct the bank loan processing and administration practices
• Ability to recognize and seeks assistance as needed with unusual transactions and compliance issues and apply standards set by various regulatory entities.
• Ability to identify and recommend improvements in loan processes and administration.
• Proven ability to ensure that all assigned department tasks/projects are fully implemented and completed in a timely and professional manner.
• Experience working with Microsoft Office including proficiency in Word and Outlook and good working knowledge of Excel.
• Experience working with Adobe Acrobat and electronic signature software products, such as, DocuSign and E-Sign.
• Strong attention to detail and ability to minimize errors in work.
• Strong verbal and written communication skills.
• Ability to exercise discretion and independent judgement within established parameters.
• Ability to utilize strong time management and planning skills to meet position deadlines. 
• Proven ability to work well in a team environment.
• Ability to complete daily tasks with general supervision or oversight.
• Ability to establish and maintain effective working relationships with staff and other employees.
• Perform other related work as assigned.

E DUCA T I ON, TRA I N I NG AND E X P E R I E N C E R E QU I R E M E NTS

• High School Diploma or equivalent required
• Some college experience preferred.
• Some banking experience with loan support and/or loan processing preferred.

P HYSICAL CON T E XT AND WORK E NV I RON M E NT

Physical Requirements	Percentage of Work Time Spent on Activity
0-24%	25-49%	50-74%	75-100%
Seeing: Must be able to see to read documents/reports/floor plans, use computer and drive a personal vehicle.	X
Hearing: Must be able to hear well enough to communicate with branches, coworkers and general public.	X
Sitting:  Must be able to sit for long periods of time.	X
Standing/Walking: Must be able to move about the work area.	X
Climbing/Stooping/Kneeling: Must be able to stoop or kneel to pick up items off the floor and check equipment.	X
Lifting/Pulling/Pushing : Must be able to lift 20 pounds with or without reasonable assistance.	X
Driving:  Must be able to drive locally for work-related assignments.	X
Grasping/Feeling: Must be able to type, handle documents, and use equipment and electronic devices.	X

T h e w o r k e nv i r on m e nt i s usu a l l y a w e l l - li g h t e d , e nv i r on m e n t a l l y c o n t r o ll e d i ndo o r environment w i t h consent moderate l e v e l of n o i s e .  Position may require limited travel for work assignments or training purposes. 

MA BANK BENEFITS

• ESOP -Share in the bank's long-term success and growth through our employee stock ownership plan. 
• Health Coverage - Medical, dental, vision, life and disability insurance to support your well-being. 
• Family Focused - Generous paid maternity and parental leave policies, paid time off that grows with tenure, and federal holidays help you balance work and life. 
• Career Development - Tuition reimbursement, ongoing training, and opportunities to grow your career. 
• Volunteer Time - Paid volunteer time so you can support the causes that matter most to you. 
• Culture & Perks - Logo wear reimbursement, collaborative teams, and a workplace grounded in integrity, service, and community.