Senior Product Support Engineer

Job Description

Job Description

PURPOSE

This role is to provide mechanical and/or electrical application technical support for internal and external customers. This position requires creativity, innovation, product design knowledge, and product application evaluation and research. A successful candidate will be creative in the aspects of design and problem-solving utilizing engineering first principles with an emphasis on advanced systems analysis and solutions while mentoring throughout the organization.

 

ESSENTIAL DUTIES

• Collaborate with internal and external customers to establish requirements that meet desired outputs while suggesting alternatives.
• Conduct technical application evaluations to identify potential solutions or recommend alternatives to customer technical inquiries by reviewing existing documentation and report results back to internal and external customers.
• Communicate technical knowledge, specification, design, and business direction to an extended audience of internal and external customers.
• Read, interpret, troubleshoot pneumatic and electrical schematics.
• Troubleshoot and configure product communication protocols.
• Troubleshoot pneumatic and electrical circuits.
• Review and interpret data utilizing corporate management system software that include CAD models and product documentation.
• Perform independent research on a variety of topics, provide summarized data, and present observations.
• Complete assigned tasks while implementing departmental processes.
• Hands on technical support for an extended audience (technical and non-technical) of internal and external customers.
• Lead and/or participate on teams to accomplish tasks, processes, and corporate directives.
• Travel mainly for the purpose of training, customer support, or trade shows. (Less than 35%)
• All other duties as assigned.
• Record daily activities

 

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Capacity to work indoors in an office, laboratory, and/or manufacturing environment.
• Ability to work in a stationary position for prolonged periods of time.
• Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation.
• Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.
• Ability to travel and/or attend meetings domestic and internationally outside of normal business hours

 

MINIMUM REQUIREMENTS

• Bachelor's degree in a mechanical, electrical, or technical engineering discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.
• Competent understanding of the product development process.
• Fluent understanding to apply project management principles, methodologies, and documentation.
• Competent understanding of CAE tools and results as applied to the product application process.
• Competent understanding of tolerance as it relates to design intent.
• Fluent understanding of common industrial processes and/or controls.
• Competent understanding of material and component options by application.
• Fluent understanding of schematics.
• Competent understanding of communication protocols.
• Fluent in conducting research using corporate resources.
• Expert at efficient use of time to effectively plan and execute multiple duties.
• Expert to utilize basic inspection equipment in a laboratory environment. (Calipers, micrometers, flow meter, voltmeter, oscilloscope, etc.)
• Fluent to utilize advanced inspection equipment in a laboratory environment. (microscopes, CMM, Contour/Roundness Measuring Instruments, etc.)
• Fluent ability to communicate utilizing corporate office software.
• Expert ability to take verbal and/or written direction on tasks, training, or departmental / company policies.
• Expert ability to communicate, in English, with internal and external customers tactfully and professionally.
• 8+ years (preferred) relevant work experience
  
  
  
   

 

 

\nCompany Description

SMC Corporation of America is a part of a global organization that supports our customers in every industrialized country and is the U.S. subsidiary of SMC Corporation based in Japan. Since its establishment, SMC has been a leader in pneumatic technology, providing the various industries with technology and products to support automation based on the guiding principle of “contributing to automation labor savings in industry.” Over the past 50+ years, SMC's products have become established as a recognized international brand through sales, technical, supply and after sale services in world markets. Sales have grown to achieve a 30% global market share.

Subsidiaries and joint ventures have been setup in a total of 53 countries. Production facilities are located in 30 countries. In addition, a sales network extends throughout 83 countries, with local services in 500 locations. SMC offers technology accumulated through the years, engineers that bring it to life in new products, production capacity which can deliver a variety of products in a short time, and an extensive sales network in the U.S. and throughout the world.

With its goal of ever more advanced automation, and using its many achievements as a base, SMC is developing high-quality, highly reliable products to contribute to automation in industry, as well as in familiar areas of everyday life.

Company Description

SMC Corporation of America is a part of a global organization that supports our customers in every industrialized country and is the U.S. subsidiary of SMC Corporation based in Japan. Since its establishment, SMC has been a leader in pneumatic technology, providing the various industries with technology and products to support automation based on the guiding principle of “contributing to automation labor savings in industry.” Over the past 50+ years, SMC's products have become established as a recognized international brand through sales, technical, supply and after sale services in world markets. Sales have grown to achieve a 30% global market share.\r\n\r\nSubsidiaries and joint ventures have been setup in a total of 53 countries. Production facilities are located in 30 countries. In addition, a sales network extends throughout 83 countries, with local services in 500 locations. SMC offers technology accumulated through the years, engineers that bring it to life in new products, production capacity which can deliver a variety of products in a short time, and an extensive sales network in the U.S. and throughout the world.\r\n\r\nWith its goal of ever more advanced automation, and using its many achievements as a base, SMC is developing high-quality, highly reliable products to contribute to automation in industry, as well as in familiar areas of everyday life.