Resource Counselor

Resource Counselor

The Resource Counselor supports students in the Henrietta G. Lewis Campus School by responding to behavioral crises, supervising in-school suspensions and time outs, and maintaining a safe, supportive environment throughout the school day. This role works closely with teachers to assist students in de-escalating, re-engaging, and returning to class successfully. Resource Counselors also provide hallway, lunchroom, and bus supervision, helping foster a positive school culture where students can thrive academically and socially.

The Henrietta G. Lewis Campus School (HGLCS) provides academic and life skills education tailored to the individual needs of students, supporting their growth and preparing them for future success.

New Directions Youth & Family Services is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with.

New Directions takes pride in offering a comprehensive benefits package to support our employees:

• Medical, dental, and life insurance
• 401k with up to 3% agency match
• Over 3 weeks of paid time off in the first year, plus 13 agency holidays
• Consistent Monday–Friday schedule (7:30 a.m.–2:30 p.m.)
• Opportunities for training and professional development
• A supportive agency culture where over 30% of staff have been with us for 10+ years

$18.63 – $20.05 per hour to start Additional raises guaranteed

Resource Counselors receive ongoing professional development through weekly supervision, training, and required certifications. Staff maintain Therapeutic Crisis Intervention (TCI) and First Aid/CPR certifications provided by the agency.

• Respond to behavioral crises by providing immediate support and, when needed, removing students from class
• Supervise students during in-school suspensions, extended time outs, or while awaiting reentry to programs
• Monitor students suspended from public school during the school day
• Provide supervision in hallways, lunchroom, and bus dismissal areas as needed
• Assist teachers in de-escalating and supporting students in crisis
• Perform morning check-ins with day students and track late returns from home visits
• Record and maintain data on "out-of-program" students; prepare reports on suspensions and time-outs
• Support and actively contribute to the school-wide PBIS program
• Participate in staff training, including TCI refreshers as requested
• Maintain accurate records of student supervision and disciplinary actions
• Attend mandatory in-service training, staff meetings, and supervision sessions
• Perform additional duties as assigned by the Principal or Supervisor

Requirements

• Strong ability to build supportive and respectful relationships with youth
• Skills in de-escalation, behavior management, and crisis response
• Effective communication across mediums (logs, email, phone)
• Flexibility, adaptability, and the ability to remain calm in stressful situations
• Ability to collaborate with staff, families, and community partners to support students

• High School Diploma or equivalent (required)
• Previous experience with children with behavioral disorders (preferred)
• Valid driver's license, adequate auto insurance, and ability to meet agency driving criteria (required)
• Ability to pass an annual physical per agency health policy (Category 3 classification)
• Compliance with agency safety standards and healthy work environment practices

We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills. We strongly encourage those who are passionate about fostering a diverse, inclusive, and equitable human service organization to apply.