PART-TIME PROGRAM ASSOCIATE

Family Legal Care (FLC) is seeking an enthusiastic and compassionate Part-time Program

Associate to join our team.

This role is an excellent opportunity for someone who is interested in innovative access-to

justice work. Program Associates provide direct support through FLC's Tech Hubs and Court

Based Legal Information sites, and FLC’s Helpline. Program Associates help people navigate

New York State family law and understand the legal system, as well as utilize technology to file

court documents and appear in virtual hearings. FLC provides our associates with

comprehensive training on the laws and procedures of the New York Family Court. This position

reports to the Community Engagement Manager.

This on-site part-time position will be approximately 29 hours per week.

Family Legal Care’s mission is to increase access to justice in the New York State Family Court.

We combine legal guidance, easy-to-access technology, and compassionate support to help

unrepresented parents and caregivers self-advocate on critical family law issues, while working

on reform that improves the system for everyone. To learn more about our programs, please

visit

Responsibilities include but are not limited to:

• Provide legal information and targeted community-based referrals about New York State

Family Law to participants:

o via FLC’s Tech Hubs and Court-Based Legal Information Sites;

o via FLC’s Telephone, Email, and Live Chat Helplines;

• Maintain a comprehensive knowledge of NYS Family Law;
• Schedule legal consultations for participants with staff attorneys and pro bono attorneys;
• Assist participants with basic technology needs, including downloading, copying, and

scanning court forms;

• Support litigants with accessing their virtual court hearings;
• Respond to calls and voicemails from callers regarding Tech Hub appointments;
• Assist with data collection for reporting purposes;
• Maintain FLC’s legal resources and signage in the Family Court;
• Represent FLC and build and maintain relationships with staff within the Queens County

Family Court;

• Serve as a liaison between Family Legal Care and the Queens County Family Court by

representing FLC at court meetings and events;

• Provide support across programs, as needed;
• Participate in FLC’s in person staff meetings and trainings.

Qualifications:

• Bachelor’s degree not required, but strongly preferred;
• Fluency in Spanish required;
• Experience or demonstrated interest in increasing access to justice and providing services to the

public; family law experience a plus;

• Demonstrates a commitment to diversity, equity and inclusion;
• Strong communication, organizational skills and commitment to providing high-quality

compassionate service;

• Strong computer proficiency and knowledge of MS Office Suite (Outlook, Word, Excel) and

videoconferencing platforms such as MS Teams and Zoom;

• Ability to also work independently, take initiative, and manage multiple tasks;
• Attention to detail;
• Ability to handle multiple tasks and thrive in a busy environment;
• Familiarity with database management and reporting; prior experience with Salesforce is a plus.

Salary and Benefits: When determining salary offers, we take into consideration relevant experience, skills, and overall years of work experience to maintain internal equity.

As a part-time position, this role is not eligible for employer-sponsored health insurance benefits. However, Family Legal Care offers a number of additional benefits, including participation in the Commuter Program, a 403(b) Retirement Savings Plan with up to a 5% employer match after one year of service, paid parental leave, up to two weeks of paid vacation and sick time, paid holidays, and a strong commitment to work-life balance.

Location: The Associate will be located on-site at both the Family Court and the community-based

Tech Hub in Queens. This position may also require the Associate to visit the other borough sites

as needed. Associates will participate in both in-person and virtual meetings and trainings.

D.E.I. Commitment: Family Legal Care is committed to hiring a diverse workforce. We believe

in fostering a forward-thinking culture of Diversity Equity and Inclusion (DEI) within and outside

of the organization which will help us achieve our goal of bridging the gaps that inequity has

created. In serving under-resourced clients, it is vital that we all understand that DEI is an ever

changing concept, and because of that, we have to be in a constant state of learning and

unlearning.

Family Legal Care is proud to be an Equal Opportunity Employer.