Supervisor - Pit Stop

Job Description

Job Description

The Supervisor – Pit Stop is responsible for overseeing daily front-of-house operations, coordinating restaurant staff, and ensuring a high level of guest satisfaction. This position supports service delivery, cleanliness, team development, and operational consistency in alignment with Morongo’s “BEST of the Best” culture and AAA Four Diamond standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervises and coordinates daily front-of-house and food service operations to ensure efficient, accurate, and exceptional guest service.
• Prepares and manages staff schedules to align coverage with business and production needs while maintaining labor efficiency and compliance with company policies.
• Assigns duties, monitors performance, and provides coaching, training, and support to ensure service and cleanliness standards are consistently met.
• Maintains a visible presence on the floor, supporting team members during peak service periods and monitoring overall service quality and guest satisfaction.
• Ensures cleanliness, organization, and sanitation of all dining rooms, service areas, and equipment in compliance with Health Department and property standards.
• Conducts routine inspections of dining rooms, service stations, kitchens, utensils, and equipment to verify safety, functionality, and sanitation compliance.
• Facilitates communication between front-of-house, back-of-house, and management teams to ensure smooth service flow and operational efficiency.
• Monitors inventory and supply levels, replenishing items as needed and reporting shortages or equipment issues to management.
• Completes all required administrative duties, including timekeeping, logs, checklists, and operational reports, accurately and on schedule.
• Responds promptly and professionally to guest and team member concerns, resolving issues or escalating them when appropriate.
• Supports training and development by reinforcing service standards, cross-training staff, and fostering a positive and accountable work environment.
• Adheres to and enforces all company policies, including food handling, sanitation, safety, and emergency procedures.
• Performs other job-related duties as assigned to support departmental efficiency and guest satisfaction.

SUPERVISORY RESPONSIBILITIES:

• Provides daily leadership to front-of-house staff, promoting a positive and professional work environment.
• Recruits, hires, and trains team members to uphold service and safety standards.
• Communicates expectations and holds team accountable for grooming, attendance, and performance.
• Coaches, counsels, and disciplines team members as necessary to ensure compliance with policies and procedures.

QUALIFICATIONS:

• Strong communication, leadership, and organizational skills.
• Proven ability to deliver excellent guest service in a fast-paced restaurant environment.
• High regard for cleanliness, attention to detail, and teamwork.
• Ability to tactfully and diplomatically manage guest and team interactions.

EDUCATION and/or EXPERIENCE:

• Associate’s or Bachelor’s degree in Hospitality, Business, or a related field is preferred.
• Food Handler Certification required or must be obtained upon hire.
• Minimum of 3–5 years of experience in food service or quick-service operations, with at least 1–2 years in a supervisory role.
• Proven ability to lead shift operations, support team performance, and deliver excellent guest service.
• Experience with POS systems, cash handling, food safety protocols, and inventory control.
• Strong organizational and communication skills in a high-volume, fast-paced setting.
• Ability to train, coach, and monitor staff while ensuring compliance with company standards.
• Prior experience in a casino, resort, or 24-hour food and beverage venue is preferred.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to communicate clearly and effectively in person, over radio, and during team meetings to provide direction and relay operational needs to staff and guests.
• Lifting and Carrying: Regularly lifts and moves supplies, products, or promotional materials weighing up to 35 pounds; occasionally may be required to assist with heavier items.
• Manual Dexterity: Frequently uses hands for handling tools, operating POS terminals, replenishing inventory, and performing light maintenance tasks.
• Mobility: Constantly moves throughout the Pit Stop area and surrounding casino floor; occasionally transitions between storage areas, inventory rooms, and administrative locations.
• Stationary Work: Occasionally remains in a standing position for extended periods during supervision of operations or during peak customer flow.
• Tool Operation: Utilizes point-of-sale systems, handheld inventory scanners, communication devices (e.g., radios), and standard office tools such as computers for reporting and scheduling.
• Visual Acuity: Requires close vision to monitor transactions, check product quality and labeling, and complete documentation; must be able to visually monitor employee performance and guest activity.
• Working Conditions: Regularly works in the Pit Stop retail and service environment within the casino, exposed to moderate to high noise levels, varying temperatures, and a smoking environment.

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.