Printing and Mail Services Associate

Our client is seeking a Printing and Mail Services Coordinator to join their team! The Printing & Mail Services Associate is responsible for providing timely, accurate, and high-quality on-site print, mail, and office support services. This customer-facing role requires strong attention to detail, excellent customer service skills, and the ability to support multiple operational functions to ensure overall client satisfaction.

• Location: Washington, DC
• Start Date: ASAP
• Pay Rate: $20 per hour

Responsibilities:

Main Responsibilities

• Promptly inform supervisor of potential problems or customer concerns.
• Promptly review and respond to management and client requests via email, phone calls, text messages, and verbal communication.
• Maintain a strong focus on providing good customer service.
• Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, and File Room/Records File Services based on assigned location.
• Attend cross-functional trainings to ensure the ability to provide coverage when short-staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.

Copy/Print Production/Copy Center

• Responsible for prompt and accurate reproduction of all print requests.
• Review electronic files for print readiness; print documents, punch, bind, assemble, sort, laminate, and perform pre-delivery quality control checks.
• Receive, log, deliver, and track all activity for reporting purposes.
• Respond to customer requests.
• Perform routine upkeep and basic maintenance of equipment.
• Record and track customer inquiries and fulfillment of requests.
• Perform daily convenience care functions as needed.

Mail/Courier Services

• Responsible for prompt and accurate receiving, sorting, delivery, pickup, and processing of all courier items, interoffice mail, newspapers, magazines, and all classes of United States Postal Service mail.
• Track courier and accountable items (FedEx, UPS, Certified Mail, etc.).
• Research and route unidentified and generic mail.
• Receive, log, deliver, and track messenger items.
• Respond to customer requests.
• Perform routine upkeep of equipment.
• Record and track customer inquiries and fulfillment of requests.

Reception/Office Services

• Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, and entering data into a computer.
• Respond to customer needs and requests, accept deliveries, and set up food and beverages for meetings, if applicable.
• May also be responsible for copy/binding/copier maintenance.

Device Maintenance

• Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at the customer location.
• Follow daily, established maintenance processes and procedures.
• Maintain routine upkeep of equipment, including cleaning glass and surfaces, clearing paper jams, replenishing toner, and loading paper.
• Evaluate equipment issues and notify the service department if unable to resolve.
• Deliver paper.
• Assist end-users with basic functionality of equipment.
• Record meter reads.
• Maintain service activity reports.
• Monitor supplies and restock inventory.

Shipping/Receiving

• Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
• Receive shipments and count pieces, retain shipment paperwork, follow delivery schedules for incoming shipments, and secure customer signatures.
• Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.

Required Qualifications:

• Basic computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work overtime as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Ability to lift up to 50 lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

If you meet the required qualifications and are interested in this role, please apply today. 

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

Opportunity Awaits#LI-AC6