Sales Consultant

Job Title

Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction.

Essential Duties and Responsibilities

Meets dealership sales goals.

Greets customer and determines make, type, and quality of vehicle desired.

Explains features and demonstrates operation of vehicle in showroom or on demonstration drive.

Suggests optional equipment for customer to purchase.

Computes and quotes sales price, including tax, trade-in allowance, and discount.

Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract.

Arranges for delivery and registration of vehicle.

Researches availability of models and optional equipment.

Engages in business development.

Addresses customer concerns.

Maintains CSI at or above Company standards

Maintains an organized, clean and safe work area

Participates in required training

Records all hours worked accurately in company timekeeping system

Follows Safeguards rules and regulations.

Demonstrates the Company's Core Values

Complies with Company policies and procedures

Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Field of Study/Work Experience

Accounting

Automotive

Business

Human Resources

Information Technology

Desired Work Experience

Up to 3 years

3-5 years

5+ years

Prior sales and/or customer service experience desired.

Certificates and Licenses

Valid Driver's License

Automobile Salesperson License

Computer Skills

Intermediate knowledge of Microsoft Office products. Intermediate ability to learn web applications for customer management.

Communication Skills

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Requirements

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

Environment Demands

Duties are performed throughout the premises, both indoors and outdoors and on customer test drives. Due to the nature of the position, may be exposed to various work environments and required to perform a variety of tasks. Heavy standing work. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments.

Verbal and Writing Ability

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability

Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values

Servant Leadership

Teamwork through Trust & Respect

Integrity

Commitment to Customer Enthusiasm

Passion for Winning

Accountability at All Levels

Commitment to Continuous Improvement

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Hendrick Automotive Group