Lead Store Associate

Lead Store Associate Full‑time Location: 1370 W Cheyenne Ave, North Las Vegas, NV 89030 Shift Availability: Weekdays, evenings, weekends, holidays. Hourly Pay Rate: $17.50 - $19.25 /hr + tips About the Role Lead the store team to deliver exceptional customer experiences, maintain compliance, and drive performance. What You’ll Do Lead by example to create a warm, welcoming environment where every guest feels valued and coach the team to deliver exceptional service with every interaction. Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance. Drive consultative selling on the floor by encouraging open‑ended questions, active listening, and thoughtful product education. Foster a culture of loyalty by guiding the team to enroll guests in the rewards program and capture customer insights that enhance future experiences. Support the team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust. Promote a respectful, inclusive, and collaborative workplace where positivity and teamwork fuel great customer experiences and smooth operations at checkout. Execute opening and closing duties, including daily huddles and cash reconciliation. Verify customer IDs and maintain accurate POS profiles. Ensure inventory integrity through precise transaction processing and order fulfillment. Lead inventory counts and participate in overnight audits. Maintain a clean, organized, and guest‑ready store environment. Uphold compliance with SOPs, safety protocols, and state regulations. Achieve daily KPI goals through consultative selling and upselling strategies. Reinforce customer purchase decisions and highlight complementary products. Stay informed on promotions and product updates to deliver a seamless shopping experience. Guide and support store associates in daily operations. Train new hires and conduct ongoing training sessions. Provide real‑time coaching and feedback to drive team performance. Delegate tasks effectively and act as the go‑to leader in the absence of store management. Support conflict resolution and promote a positive workplace culture. Adapt quickly in a fast‑paced environment and take on additional duties as needed. What You’ll Bring 21 years of age or older. High School Diploma or GED certificate. Minimum of 1 year of experience in a customer‑facing or sales environment. Minimum of 1 year of experience using POS systems and cash handling. Minimum of 6 months of leadership experience in a retail environment. Minimum of 6 months of hands‑on experience in retail store operations, including opening and closing procedures and reconciling cash drawers. Store Associate experience for at least 6 months demonstrating consistent performance. Strong leadership and team‑building skills with the ability to coach and motivate others. Familiarity with retail standard operating procedures, safety protocols, and loss‑prevention practices. High level of attention to detail in cash handling and inventory management. Excellent customer service and interpersonal communication skills. Strong problem‑solving and decision‑making abilities. Ability to work independently and as part of a team in a high‑volume, compliance‑driven setting. Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights. Multi‑tasking with the ability to quickly pivot to other tasks. Comfortable using technology and learning new tools to support operations and customer interactions. Strong time management and organizational skills. Strong de‑escalation skills and the ability to redirect upset customers for a positive guest experience. Basic proficiency in mathematics and computer applications. The ability to maintain a solution‑driven mindset when dealing with upset customers. Strong conflict resolution skills and the ability to handle high‑stress situations. Ability to support store leadership by taking initiative and a proactive approach. Ability to work across all stations within the store, based on business needs. Even Better If You Have Previous knowledge of inventory management, systematic restocking of merchandise, fulfillment of online and in‑store orders, and conducting daily inventory counts and comprehensive inventory audits to maintain stock accuracy and compliance. Background in a sales role with a focus on tracking KPIs and meeting sales targets. Previous experience within a regulated retail setting. Physical Requirements Employee must stand for extended periods, regularly stand, walk, talk, or hear, stoop, kneel, crouch, or crawl, use hands and fingers to feel, reach with hands and arms, and lift up to 25 pounds. The employee is occasionally required to climb, balance, and lift up to 50 pounds. This position requires close vision (clear vision at 20 inches or less). Work Environment This position has allergen warnings, including potential exposure to dust, pollen, and plant pathogens, and requires the ability to work in confined spaces, possess high stress tolerance, adaptability, and flexibility to work in an ever‑changing environment. Pay USD $17.50 - $19.25 Benefits Career Growth Opportunities Competitive Pay and Benefits Generous PTO and Parental Leave 401(K) Retirement Plan Life/ Disability Insurance Community Involvement Referral Bonuses and Product Discounts Equal Opportunity Employment Curaleaf is an equal opportunity employer. Curaleaf recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Individuals adversely impacted by the war on drugs are encouraged to apply. Immigration and Sponsorship Disclosure Curaleaf cannot offer sponsorship for any non‑immigrant or immigrant visas because cannabis remains a controlled substance under federal law. Working for a company engaged in a business that grows and sells a product that is illegal under federal law might compromise the candidate’s immigration status. Candidates who are lawful permanent residents are encouraged to seek the advice of an immigration lawyer before accepting an offer of employment. #J-18808-Ljbffr