Customer Experience Coordinator (Call Center)
Fountain Comfort Group
Job Description
Job Description
Description:
Customer Experience Coordinator (Call Center)Location: Leesburg, FL (In-Office)
Company: M&S Air Conditioning (A Fountain Comfort Group Company)
About M&S Air ConditioningFor over 30 years, M&S Air Conditioning has been the gold standard for home comfort in Leesburg and Lake County. In Florida, air conditioning isn't a luxury—it’s a necessity. As part of the Fountain Comfort Group, we combine our deep local roots with the stability and premium benefits of a premier regional network. We are looking for a "voice of the company" who is as passionate about serving our community as we are.
The RoleAs a Customer Experience Coordinator, you are the first person our customers talk to when their AC fails on a sweltering 98-degree July afternoon. You aren’t just "answering phones"—you are a problem solver, a logistics pro, and a brand ambassador.
Key Responsibilities:
- Be the Hero: Answer inbound calls with empathy, professionalism, and a "can-do" attitude.
- Smart Scheduling: Coordinate and dispatch our expert technicians using ServiceTitan (experience a plus!) to ensure efficient routing and timely service.
- Customer Advocacy: Follow up with homeowners after service visits to ensure 100% satisfaction.
- Maintenance Support: Educate customers on our maintenance plans to help them save money, improve air quality, and avoid system failures.
We believe in rewarding high performance and providing a stable foundation for our team.
- Pay Structure: Competitive hourly base pay plus commission based on key performance metrics.
- Comprehensive Benefits: Medical, Dental, and Vision insurance.
- Retirement: 401(k) with a generous company match.
- Stability: Full-time W-2 position with a legacy local company.
- Perks: Paid Time Off (PTO), paid holidays, and a supportive, team-oriented environment.
- Growth: We prefer to promote from within! Opportunities for career advancement into leadership or specialized operations roles.
- The Lake County Spirit: You are polite, patient, and professional. You treat every caller like a neighbor.
- Communication Skills: You can explain technical HVAC needs in simple, reassuring terms.
- Cool Under Pressure: High-volume days (like the peak of a Florida summer) don't rattle you.
- Tech Savvy: Comfortable multitasking between phone systems, CRM software, and internal messaging.
- High School Diploma or GED required.
- 1–2 years of experience in a call center or high-touch customer service environment.
- HVAC, Plumbing, or Electrical experience is a huge plus!
Note: Fountain Comfort Group and its group of companies are proud to be Equal Opportunity, Affirmative Action, Veteran-friendly employers.
Requirements:Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Experience Coordinator (Call Center) in Leesburg, FL vacancy
- ## Lead Customer Service Representative, Full or Part TimeApplylocations: Store 2705098... ...will also gain entry level management experience by leading shifts on a regular basis. There... ...hands. This handwork requires eye-hand coordination, and may require climbing a ladder to...SuggestedWeekly payFull timeTemporary workPart timeLocal areaWorldwideFlexible hoursShift work
Circle K Stores Inc.
Leesburg, FL12 hours ago - SBP, a nonprofit organization, is seeking an AmeriCorps Client Preparedness Coordinator located in Leesburg, Florida. The role involves delivering disaster preparedness training and fostering partnerships to support community readiness. Ideal candidates will have a high...Suggested
$85k - $95k
...projects, overcome challenges, and provide quality service to our customers. Your Responsibilities: Provide management and leadership to... ...resolution of problems. Skills & Qualifications: 3+ years of experience in property operations, hospitality, or construction. Bachelor...SuggestedFull timeContract workWork at officeMonday to FridayFirstService Residential
Leesburg, FL12 hours ago$19.08 - $26.71 per hour
...culture. You will help lead service teams, ensuring exceptional customer care while training team members in a compliant store... ...Candidates should have a high school diploma and 1-3 years of experience in a supervisory role within retail. We offer a competitive hourly...SuggestedHourly pay- ...contact for the residents. They are on-call 24 hours a day and are responsible for administrative... ...sales related costs. (Essential) Coordinates team member selection and development... ...) ~4 years in property management experience, including 2 years of supervisory...SuggestedTemporary workLive inWork at officeLocal area
Sun Communities
Grand Island, FL2 days ago - ...value, carefully selected assortment grocers. We deliver our customers up to 40% savings, compared to conventional grocery stores, on... ...Qualifications Must be 18 years of age Previous training / supervisory experience is a plus Ability to travel to multiple work locations Ability...Full timePart timeFlexible hoursShift work
Save-A-Lot
Leesburg, FL4 days ago - ...store for deliveries. Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as... ...Models and delivers a distinctive and delightful customer experience. Customer Experience Engages customers and patients by...Work experience placementSeasonal workLocal areaShift work
Walgreens Boots Alliance
Leesburg, FL12 hours ago - ...move. See a day in the life of a Guest Experience Lead at McDonald's Requirements:... ...create feel-good moments everyday with customers by: •Greeting guests and communicating... ...If you have any questions, please first call the restaurant as this will help the restaurant...Full timePart timeWork at officeLocal area
McDonald's
Leesburg, FL4 days ago - ...focus on delivering exceptional customer service, you will lead the... ...by offering load outs, coordinating with Outside Recover Associates... ...service. Respond to incoming calls at the registers with... ...demands and maintain a positive experience. Take initiative in...Work at officeNight shiftWeekend work
- ...: Blueprint Electric Compensation: Competitive, based on experience About the Role Blueprint Electric is looking for an experienced... ...maintaining our high standards for quality, productivity, and customer service. The ideal candidate is a self-motivated leader who...
BLUEPRINT ELECTRIC LLC
Leesburg, FL12 days ago - ...Assistant Manager to oversee store operations in Leesburg, Florida. You will assist in managing staff, ensuring exceptional guest experiences, and achieving financial goals. A robust training program will prepare you for success. Benefits include meal discounts, medical...Traineeship
- ...Commercial Parts Pro in Leesburg, Florida. The role involves managing customer relationships, supporting team members, and achieving sales... ...skills, and a minimum of 3 years of automotive parts experience. Join a leading company that values customer service and teamwork...
- ...to oversee daily operations and drive sales. This multifaceted role requires analyzing business results while ensuring exceptional customer service and efficient store operations. Qualified candidates will possess a strong customer focus, communication skills, and the...
- ...operations, drive sales, and lead store teams. This role involves strategic decision-making, staff training, and maintaining customer experience standards. Qualified candidates should have a degree or supervisory experience in retail, with a strong customer focus and knowledge...
- ...demonstrate strong leadership skills, engage with team members, and maintain efficient operations throughout the night. This position requires at least one year of work experience and the ability to perform continuous physical tasks. #J-18808-Ljbffr Dormont Manufacturing CoWork experience placementNight shift
- ...we have a vision to reimagine the shopping experience. As a Selling Lead, you will drive sales, ensure a consistent customer experience, maintain presentation and safety... ...Supports Store Management with coordination of the daily operations of the store including...Full timeSeasonal workWork at officeShift work
- ...Manager will manage assigned customer account relationships and focuses... ...sales potential. Regularly calls on assigned accounts,... ...cost savings documentation, coordinates sales strategies with preferred... ...the equivalent in related work experience. 2 years of prior distribution...Contract workWork experience placementWork at office
Border States Electric
Leesburg, FL12 hours ago - ...and Microsoft SQL Server, and ensuring compliance with security standards. Candidates should have prior database administration experience and strong analytical skills. This full-time position provides an opportunity to lead critical database operations while enhancing...Full time
- ...overseeing club operations and ensuring an exceptional member experience. The Club Manager will coordinate hiring, manage team performance, and maintain a... ...member engagement. Successful candidates should have customer service experience and leadership skills, be able to work...
$100k - $125k
...the various applications. This individual will ensure seamless coordination across all teams in the VB Spine organization. As a global... ...related disciplines are strongly preferred Minimum 5+ years dof experience in business applications, IT business analytics, or related...Contract work- ...mission is to not only deliver the best internet experience in Florida but also provide the exceptional customer care our customers deserve. With cutting-edge... ...competitive intelligence on the ground. You will coordinate locally with Sales, Field Services, Operations,...Local areaTrial periodWeekend workAfternoon shift
- ...seeking a results-driven and customer-focused Account Sales Manager... ...targets. Account Management Coordinate with internal teams including... ...or a related field preferred. Experience 3–5 years of experience in sales... .... When our new distribution center is complete in 2018, TNT...Work at officeLocal area
Total Nutrition Technology -TNT
Leesburg, FL12 hours ago $100k
...credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing... ...to self-source your own leads through a combination of cold calling and networking Proven outside or field sales experience...Local areaSlice Merchant Services
Leesburg, FL2 days ago- ...Summary We are seeking a results-driven and customer-focused Account Sales Manager to join... ...sales targets. Account Management Coordinate with internal teams including production... ..., Sales, or a related field preferred. Experience 3–5 years of experience in sales, account...Work at office
Total Nutrition Technology LLC
Leesburg, FL1 day ago - ...Manager Department: Client Service Center About Acrisure A global fintech... ...support together, we connect clients with customized solutions across a range of insurance, reinsurance... ...~ Active P&C license ~2+ years of experience in personal lines and/or account...Immediate startFlexible hours
Acrisure LLC
Leesburg, FL3 days ago - ...sales of homes, and ensuring a positive environment for residents and staff. Candidates should have property management experience and excellent customer service skills. This position includes benefits such as medical and 401K, plus eligibility for sales commissions on...Full time
$15 per hour
...inside and outside We assess customer storage needs and make... ...make reminder and collection calls when required Physical Requirements... .... Qualifications Experience : Successful candidates come... ...variety of customer service centered sales environments including...Hourly payFull timeWeekend work$15 per hour
...inside and outside ~We assess customer storage needs and make... ...make reminder and collection calls when required Physical Requirements... .... Qualification Experience : Successful candidates come... ...variety of customer service centered sales environments including...Hourly payFull timeWeekend work- ...include supervising kitchen staff, managing food costs, and maintaining cleanliness and organization. Ideal candidates will have club experience and strong communication skills. The role offers a competitive salary, performance bonus, and a comprehensive benefits package,...
$25 - $50 per hour
Role Overview TSA is accepting applications for Lead and Supervisory Transportation Security Officers at airports in Leesburg. These roles are ideal for individuals looking to step into leadership positions within airport security operations. TSA provides training to...Shift workNight shiftWeekend workAirport Security Careers
Leesburg, FLa month ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Experience Coordinator (Call Center). Be the first to apply!
Related searches
- customer marketing Leesburg, FL
- customer retention Leesburg, FL
- work from home customer Leesburg, FL
- customer satisfaction Leesburg, FL
- customer experience associate Leesburg, FL
- customer experience agent Leesburg, FL
- airport customer experience specialist Leesburg, FL
- manager customer experience Leesburg, FL
- customer experience Leesburg, FL
- call center inside sales representative Leesburg, FL