Production & Fulfillment Associate

Job Description

Job Description

Work Schedule is Monday through Friday, 6am to 3pm.  No remote work available. No weekend work available.

Position Summary
The Production/Fulfillment Associate works as directed by the Production Manager to complete tasks on the production floor. They cross-train on equipment and learn all aspects of post-print production and order fulfillment. The associate reads job tickets to identify the steps needed to take a print job from large-format pages to a finished product. When supporting the Fulfillment Lead, the Production/Fulfillment Associate uses packing lists to pick items from the warehouse and group them for shipment to the end customer. The custom printing and mailing industries rely on precise details so the Production/Fulfilment Associate must have an eye for detail; the ability to notice and correct tiny inconsistencies between pieces; and absolutely ensure consistency between a job ticket and a finished product.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Production (estimated 65%)

• Read job tickets and consult with the Production Manager to determine the steps needed to transform large-format pages to their finished form.
• Utilize print finishing equipment such as folding, cutting, and binding machines to produce jobs according to job tickets.
• Perform final quality assurance/quality control inspections to ensure the finished product matches the job ticket before it goes to the final packaging step(s).
• Operate direct mail production equipment such as inserting machines, postage meters, and commercial inkjet printers.
• Assist in the maintenance of all equipment by:
  • Performing scheduled preventative maintenance.
  • Notifying Production Manager of any need for parts, supplies, or outside service on machinery.
  • Troubleshooting equipment according to user manuals and/or established protocols.
• Maintain work area through accurate use of recycling programs and cleaning protocols.

Fulfillment (estimated 35%)

• Process packing lists/requisitions from multiple channels.
• Utilize packing lists/requisitions to accurately locate and pick product stored in the warehouse(s).
• Assist with physical inventory counts.

Minimum Qualifications (Knowledge, Skills, and Abilities)
Required

• Aged eighteen (18) or over.
• Able to understand, implement, and respond to written and verbal communication in English.
• Able to work independently when provided with a written schedule.
• Proficient in Windows based computer applications.
• Proficient in arithmetic (addition, subtraction, multiplication, division)

Preferred

• Familiar with one or more of the following programs: DataPac, eSmart-Mail, Jet Letter.
• Familiar with USPS mail classes and standards.
• Familiar with operation of any of the following print finishing or lettershop equipment: folder, cutter, tabber, inserter, strapper, glue machine, inkjet printer (other than home printers), streamfeeder, and similar.
• Prior quality assurance/quality control experience.

Physical Demands and Work Environment 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Able to operate machinery at both seated and standing work heights.
• Able to stand and/or walk up to four (4) hours continuously.  If stationary, anti-fatigue mats are provided.
• Able to routinely lift and carry ten to fifteen (10-15) pounds and intermittently lift and carry up to thirty-five (50) pounds throughout the workday.
• Able to push/pull non-motorized wheeled carts and/or pallet jacks.
• Able to perform repetitive fine motor tasks, such as separating individual sheets of paper and applying adhesive stickers.

While some production equipment generates bursts of noise, the work environment is comparable to a normal office noise level.
The work area is indoors in a warehouse type building with smooth concrete floors. The lights, heating, and air conditioning are centrally controlled.
Production activities produce dust and small paper debris.

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