Guest Experience & Revenue Supervisor

Guest Experience & Revenue Supervisor

Confidential Hospitality Opportunity

A unique hospitality destination is seeking a Guest Experience & Revenue Supervisor to drive bookings, cultivate guest relationships, support revenue growth, and deliver exceptional service experiences.

This highly visible role blends guest engagement, reservations management, business development, marketing execution, and revenue optimization. The successful candidate will be a hands-on contributor who enjoys interacting with guests, building relationships, identifying revenue opportunities, and ensuring every touchpoint reflects a premium hospitality experience.

Position Summary

The Guest Experience & Revenue Supervisor serves as a key liaison between prospective guests, existing clients, and on-property operations. This individual will actively manage reservations, support pricing and distribution strategies, execute marketing initiatives, generate new business opportunities, and coordinate group and special-event bookings at this luxury property.

Success in this role requires a combination of hospitality instincts, commercial acumen, organizational skills, and a proactive approach to guest service and revenue generation.

Key Responsibilities

Guest Experience & Reservations

• Serve as a primary point of contact for guest inquiries across phone, email, website, and partner channels.
• Deliver prompt, professional, and personalized communication throughout the booking journey.
• Manage individual, group, and VIP reservations while ensuring a seamless guest experience.
• Coordinate accommodations, dining, activities, and special requests with on-property teams.
• Develop strong relationships with repeat guests, members, and referral partners.
• Support and guide a small team of remote guest service and reservations professionals.

Revenue Management & Distribution

• Monitor occupancy trends, booking pace, market demand, and competitive activity.
• Support pricing strategies designed to maximize revenue while preserving brand positioning.
• Manage inventory and availability across direct booking channels, online travel platforms, and partner networks.
• Prepare recurring reports and forecasts related to reservations and business performance.
• Ensure accuracy across booking systems, distribution channels, and guest records.

Sales & Business Development

• Generate new business through proactive outreach, networking, and relationship development.
• Build partnerships with corporate planners, travel advisors, wedding professionals, and event organizers.
• Respond to inquiries and convert leads into confirmed bookings.
• Maintain an active sales pipeline and database of prospective and returning clients.
• Support the growth of group business, retreats, special events, and experiential offerings.

Marketing & Brand Engagement

• Execute email marketing campaigns, promotions, and guest communication initiatives.
• Manage social media activity and coordinate content that enhances engagement and brand awareness.
• Maintain website content, promotions, packages, and booking information.
• Collaborate with leadership to identify opportunities that drive awareness, guest acquisition, and repeat visitation.

Events & Operational Coordination

• Assist in the planning and coordination of weddings, retreats, private events, and group experiences.
• Act as a liaison between guests, event organizers, and operational teams.
• Ensure alignment between reservations, guest services, and on-property departments.
• Help maintain service standards that reflect a high-touch hospitality environment.

Systems & Process Management

• Work daily within property management, reservation, booking, and point-of-sale systems.
• Maintain accurate inventory, rates, guest profiles, and operational data.
• Monitor guest communication processes and identify opportunities for improvement.
• Assist with onboarding and training related to reservations and guest service procedures.

Qualifications

• 3+ years of experience in hospitality, reservations, guest services, sales, revenue management, or related disciplines.
• Experience in boutique, luxury, resort, club, destination, or experience-driven hospitality environments preferred.
• Demonstrated success balancing customer service responsibilities with revenue-generating activities.
• Comfortable conducting outbound business development and relationship-building activities.
• Understanding of hospitality distribution channels, reservations systems, and revenue management principles.
• Strong communication, presentation, and interpersonal skills.
• Highly organized, self-motivated, and detail-oriented.
• Proficiency with Microsoft Office applications, including Excel.
• Experience with property management systems (PMS) and related hospitality technology required.
• Bachelor's degree preferred.
• Spanish language skills are a plus.

Ideal Candidate

You are a hospitality professional who enjoys building relationships, creating memorable guest experiences, and contributing directly to business growth. You are comfortable balancing guest-facing responsibilities with commercial objectives and thrive in an environment where initiative, responsiveness, and ownership are valued.

This opportunity is ideal for someone who wants to make a measurable impact on both guest satisfaction and revenue performance while working in a dynamic, entrepreneurial hospitality setting.