TELLER (Full Time)

Job Details Location: The Heights Branch - Little Rock, AR 72207 Category: Banking Summary The position of Teller I provides superior and quality customer service. Provides customers efficient and accurate transaction processing. Sells the Banks products and services. Provides customer referrals for new products and services on a daily basis. Considerable customer contact required. Exercises sound judgment. Essential Duties Promote and maintain positive relations with all contacts, customers and potential customers. Comply with all department and company policies and procedures. Contribute to the fulfillment of department and company objectives and goals. Perform as a team member in allocating and coordinating the work flow. Will be involved in ordering, receiving, verifying, and distributing cash. Operates a teller window to serve the bank's customers by: accepting retail and commercial deposits, verifying cash and endorsements and giving customers their receipts; identifying customers and cashing checks and savings withdrawals; accepting checking and savings deposits; verifying customer signatures; providing additional customer services including cashier's checks, money orders, etc.; balancing cash drawer daily; accepting payments for all loans; accepting wire transfer information. May be responsible for bank opening/closing. Admits customers to safe deposit boxes. Open and close vault and night deposit. Promotes the bank's products and services; consistently cross‑sells bank products at every opportunity. Makes a concentrated effort to solve customer problems. Follows teller over/short policy. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. Complies with Bank Secrecy Act, including related policies and procedures, and promptly reports suspicious activity to the BSA Officer. Follows policies and procedures; completes administrative tasks correctly and on time; supports the bank's goals and values; benefits the bank through outside activities. Performs the position safely, without endangering the health or safety of themselves or others and reports potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970. Secondary Duties The position of Teller I performs duties specific to the position and other functions as assigned. Supervisory Responsibility The position of Teller I has no supervisory responsibility. Environment and Physical Activity The employee is in a non-confined office‑type setting in which they are free to move about at will. The position includes driving a bank or personal‑owned vehicle approximately 5% of the time, exposing them to outdoor weather elements and moving mechanical parts. It may include some minor annoyances such as noise, odors, and drafts. The employee in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 25 pounds), carrying, seeing, sitting, pulling, walking, standing, squatting, kneeling and reaching. The employee may operate any or all of the following: telephone, cellular telephone, beeper, copy and fax machines, adding machine (calculator), check protector, microfilm equipment, encoder, money counter, credit card terminal, typewriter, computer terminal, personal computer and related printers. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mental Demands The employee must be able to read documents or instruments, perform detailed work, solve problems, contact customers, reason, perform math, use language, give presentations, communicate verbally and in writing, analyze reasoning, handle stress, train, manage multiple concurrent tasks, and withstand constant interruptions. Qualifications Minimum Requirements High school diploma. Basic experience, knowledge and training in retail/operational activities, terminology and products and services. Basic skills in computer terminal and personal computer operation; knowledge of mainframe computer system; word processing, spreadsheet and specialty software programs. Basic typing skills to meet production needs of the position. Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees. Ability to deal with routine problems involving multiple facets and variables in standardized situations. Good organizational and time management skills. Ability to work with general supervision while performing duties. Current Arkansas driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities. #J-18808-Ljbffr