Retail Sales Associate / Customer Service

Retail Sales Associate / Customer Service PM Shifts

If you're looking for a retail sales and customer service role where you can make a meaningful difference in clients' lives, Elements Massage may be the right fit for you.

This position is specifically for PM coverage. Applicants must have reliable afternoon and evening availability, generally from 2:30 p.m.10 p.m. Please apply only if you can consistently work these hours.

What We're Looking For

• Reliable availability for afternoon and evening shifts
• Confidence following a proven sales process to introduce the Elements Wellness Program and build client loyalty
• A friendly, professional communicator who enjoys talking with people and, more importantly, listens carefully
• The ability to respond to client concerns with empathy and turn challenging situations into positive service experiences
• Strong attention to detail when scheduling appointments, processing payments, and maintaining client accounts
• A dependable team member who contributes to a positive workplace and an exceptional client experience

Preferred Qualifications

• Previous retail sales or customer service experience
• Experience selling memberships or services in person
• Experience in a spa, salon, hospitality, wellness, or similar service environment
• Comfort learning scheduling, point-of-sale, and other computer-based systems

We are looking for someone who is dependable, sales-minded, attentive, and genuinely excited to help clients feel their best.

Responsibilities

• Introduce and sell the Elements Wellness Program while working toward established membership and conversion goals.
• Promote massage packages, gift cards, session upgrades, enhancements, and additional visits.
• Convert telephone and in-person inquiries into scheduled appointments.
• Greet every client warmly and help maintain a calm, welcoming studio environment.
• Listen to each client's needs and match them with an appropriate massage therapist and service.
• Clearly explain studio services, pricing, membership options, and policies.
• Accurately schedule and manage appointments using Mindbody.
• Process sales, payments, membership transactions, and client checkouts accurately.
• Protect client privacy and maintain appropriate confidentiality.
• Respond to client questions and concerns professionally, involving management when necessary.
• Address schedule changes and urgent appointment issues promptly.
• Complete routine studio checks to maintain cleanliness and ensure supplies are available.
• Follow up with clients to encourage rebooking and continued studio engagement.
• Communicate effectively with management, providers, and other team members.
• Attend required meetings, complete assigned tasks by their deadlines, and contribute to a positive workplace.
• Perform other duties as assigned.

Qualifications

• Reliable availability for PM shifts, generally from 2:3010 p.m.
• Ability to work the required evening schedule consistently and arrive on time.
• Previous sales experience preferred, especially selling memberships or services in person.
• Strong customer service, listening, and communication skills.
• Comfortable discussing membership options, pricing, and service recommendations with clients.
• Detail-oriented and able to schedule appointments and process payments accurately.
• Comfortable learning Mindbody and other web-based scheduling and point-of-sale systems.
• Able to follow established sales, service, operational, and privacy procedures.
• Calm, professional, and solution-focused when handling client concerns or schedule changes.
• Dependable, adaptable, and able to follow written and verbal instructions.
• Retail, hospitality, spa, salon, or wellness-industry experience is a plus.
• Able to work effectively both independently and as part of a team.

Benefits

Performance-based bonuses for membership conversion, gift card sales, add-ons, and other studio goals. Opportunity to earn up to $850 per month in additional performance-based bonuses. Medical insurance for eligible employees. 401(k) with up to a 4% employer match. One complimentary massage each month. A complimentary massage, facial, or stretch during your birthday month. One complimentary float each month at our Wandermere location. Employee discounts on retail products and services.

Legal Disclaimer

2023 Elements Therapeutic Massage, LLC ("ETM"). Each Elements Massage studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners' studios are their employees, not those of ETM. Elements Massage + design are registered trademarks owned by ETM.