Student Success Coach

Student Success Coach Who We Are Podium Education partners with colleges and companies to supercharge the undergraduate degree with skills, experience, and a bridge to a great career. In 2023, Podium was the largest accredited producer of technical talent in the United States. Podium serves a population of over 1,000,000 students across more than 70 of the largest and most well-known universities in the country, including Georgetown, UNC, Harvard, ASU, and Texas A&M. In 2023, Podium acquired Untapped, the leading all in one early career software and talent marketplace, to further our mission of making sure every college student has a path to a great career. Podium Education programs are offered as online courses within standard university semesters. Through Podium, students gain real-world experience while tackling projects from the world's most recognized brands, such as Spotify, Netflix, Shopify, Uber, Google, and Airbnb. Our flagship program is the Global Career Accelerator (here’s an example: which runs at 70+ universities around the country. StudentExperience- Customer NPS is better than Netflix, Apple, and Amazon. StudentAccess- Programs are for credit, count towards graduation, and are financial aid eligible. StudentOutcomes- Their undergraduate students go on to work at places like JP Morgan, Airbnb, Stripe and Deloitte directly through our careers marketplace. Podium Education is a privately held Series B company based in Austin, TX with prominent investors, including Sequoia Capital, Owl Ventures, Lumos Capital Group, Learn Capital, Lachy Groom, Goldcrest Capital, and Album VC. Job Description We are seeking a Student Success Coach to ensure an exceptional experience for students and provide outstanding support to Instructors of Record (IORs). This role is ideal for an organized and student-focused professional who excels at high volume communication, collaboration, deescalation, and problem-solving at scale. This is a great opportunity to directly contribute to the growth and success of a dynamic company. Responsibilities Student Experience Excellence: Conduct manual outreach to students to provide targeted support with high need students. Manage complex student inquiries and resolve escalated cases effectively. Manage and track final project outreach in Intercom, including extending project deadlines where appropriate. Document accommodation letters and incident reports. Collaborate with team members to share best practices and optimize workflows for scale. Instructor of Record (IOR) Support: Provide excellent customer service including, but not limited to, anticipating needs of the partner, bringing collaborative ideas to meetings, keeping up with university specific deadlines. Ensure timely and efficient submission of escalations related to partnerships or IOR needs. Qualifications Strong interpersonal and communication skills, with experience in educational partnerships or student success roles. Ability to manage multiple priorities, handle escalations, and support diverse stakeholders. Ability to work independently and self solve at a high volume. Proficiency in using student management systems (e.g., SalesForce, Intercom) and tracking outreach efforts. Passion for creating an engaging, inclusive, and supportive student experience. Nice To Haves Experience career coaching undergraduate and non-traditional students. Experience with customer success and account management What We Offer Competitive salary and benefits with performance-based bonus Remote, flexible work environment (and a fabulous office if you’re in Austin, TX) A mission-driven team that genuinely believes in what we’re building Real ownership and visibility - this is not a large team where work disappears into a backlog Benefits 401k, Health, Vision and Dental insurance packages Short term disability insurance Unlimited Paid Time Off Discounted Wellhub Membership Access to 3 Mental Health Applications One Medical Membership 8 Company-Paid for Therapy Sessions Free access to upskill through our Global Experiential Programs Excellent Birthing and Bonding Leave policies Sleep coach for post-partum and infant coaching Student and Partner focused half days every First Friday of the month Extremely talented and intelligent co-workers A massive impact on universities and the lives of others, every single day #J-18808-Ljbffr Phx Fwd