Lead Field Service Representative

Lead Field Service Representative

Eaton's ES AMER ESS division is currently seeking a Lead Field Service Representative. Eaton has the largest and most experienced team of field services technicians and engineers in the industry, offering strong initial 3-4 week training and support for a successful career with Eaton. This is a hybrid position that requires up to 25% travel with company vehicle, mobile phone, laptop and PPE provided.

The expected annual salary range for this role is $97000 - $143000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You'll Do:

• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies; identify and present additional sales opportunities to customers
• Provide 24/7 on-call availability in field service engineering and technical support for electrical power distribution equipment
• Proficient in power distribution, troubleshooting, test equipment operation communication, policies, software, parts knowledge, and safety precautions.
• Understands 3-phase power systems and low and medium voltage power distribution equipment, up to and including 38kV.
• Develop and maintain strong working relationships with customers, service shops, and other organizations
• Possess knowledge of UL, NEMA, and NEC standards.
• Generate timely and accurate service reports on work, product performance, and warranties.
• Manage multiple projects independently
• Mentor less experienced technicians

Team Benefits:

• Guaranteed 40-hour base pay, eligible for overtime and travel premiums
• Career growth, mentorship and safety training
• Company vehicle, toolkit, and phone
• Tuition assistance for ongoing learning
• Leads program with bonus pay
• Opportunities across 32 service branches

Qualifications:

Basic Qualifications

• High School Diploma or higher with a minimum of 5 years of field service in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 9 or more years of experience evaluating and servicing electrical distribution or control systems
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation offered, candidates must reside within a 60-mile radius of Boothwyn PA to be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
• Must have a valid driver's license in good standing.

Preferred Qualifications

• Associate's degree and/or military experience
• Bachelor's degree in engineering from an accredited institution
• Electrical or General Contractor's License
• Professional Engineering License
• Experience performing power quality measurements, troubleshooting, analysis as well as protective relaysNICET/NETA certification