Utility Coordinator

Job Description

Job Description

Wire 3 is dedicated to providing affordable, high-speed, and high-bandwidth internet services to households in our local communities. Our mission is to not only deliver the best internet experience in Florida but also provide the exceptional customer care our customers deserve. With cutting-edge fiber optic technology at its core, Wire 3 ensures ultra-fast, reliable connections, minimizing disruptions and maximizing your online experience.

Backed by private equity, Wire 3 is on an exciting trajectory of rapid growth. We’re actively seeking driven, talented individuals to join our team of passionate and collaborative professionals who share a common vision of excellence. If you’re looking to be part of a dynamic and fast-growing organization, we’d love for you to help us continue delivering industry-leading service to our customers.

JOB OVERVIEW:

The Utility Coordinator is responsible for overseeing and coordinating the contractor locate process to ensure seamless project execution. This role involves managing and monitoring the flow of work from ticket submission to the start of construction, ensuring all activities are efficiently tracked and meet compliance standards. The position requires strong organizational and communication skills to facilitate collaboration between teams and maintain accurate documentation throughout the process.

RESPONSIBILITIES:

• Monitor and Manage Locate Tickets: Track and oversee contractor locate tickets within the 811 system, ensuring timely processing and adherence to regulatory requirements.
• Data Management: Use Notion to accurately input, track, and report on located segments, maintaining up-to-date records for internal and external use.
• Vendor and Partner Coordination: Develop and maintain strong relationships with locating providers and local municipality locators to ensure smooth operations and prompt issue resolution.
• Internal Locates Program: Oversee and manage Wire 3’s internal private locates program, ensuring compliance, accuracy, and efficiency in locating privately-owned infrastructure.
• Locate Release Tracking: Continuously monitor the 811 system for locate releases, promptly addressing any delays or discrepancies to prevent project disruptions.
• Compliance and Quality Assurance: Ensure all locating activities meet legal standards and company policies, conducting regular audits to maintain high-quality outcomes.
• Team Collaboration: Work closely with project managers, construction teams, and other departments to align locate operations with broader project timelines and goals.
• Problem Resolution: Address and resolve any issues related to locate requests or discrepancies in ticket information.
• Reporting and Analysis: Generate reports on locate activity trends, identifying potential areas for process improvement and operational efficiency.
• Other duties as assigned.

REQUIRED SKILLS / ABILITIES:

• Familiarity with underground construction practices, the universal underground utility color code system, and associated locating responsibilities.
• Proficient in using systems like project management tools, with the ability to generate and interpret reports.
• Strong interpersonal and communication skills to collaborate effectively with contractors, municipalities, and internal teams.
• Ability to monitor and track multiple locate tickets with precision, ensuring compliance and avoiding delays.
• Analytical mindset to address and resolve issues related to locating activities efficiently.
• Demonstrated ability to manage workflows, prioritize tasks, and meet deadlines in a fast-paced environment.
• Understanding of local, state, and federal regulations related to underground locating and construction practices.

EDUCATION / EXPERIENCE: 

• High school diploma or equivalent; additional certifications or training in related fields is a plus.
• Proven experience in OSP (Outside Plant) and ISP (Inside Plant) fields, with a strong understanding of construction and telecommunication processes.
• Hands-on experience with the 811 system, including processing locate requests and interpreting ticket information.

PHYSICAL REQUIREMENTS: 

• Must live in South Carolina.
• Some work is performed indoors in a climate-controlled environment.
• This position sometimes operates in an outdoor environment and is exposed to outside weather conditions including rain, humidity, elevated temperatures, and high wind.
• The outside work environment will vary throughout the day including changes in terrain, traffic, urban settings, and/or rural settings. Exposure to moderate to loud noise levels.

BENEFITS: 

• Company-paid premiums for medical, dental, and vision insurance for you and your dependents
• Dynamic environment with diverse growth opportunities
• Emphasis on learning and development to support career and personal growth
• Work-life balance - 120 hours paid time off (PTO) after 90-day probation period
• 40 hours of paid sick leave
• 6 major paid holidays off
• 401(k) plan with company match.

EOE STATEMENT: 

Wire 3 is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Wire 3 is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Wire 3 are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Wire 3 will not tolerate discrimination or harassment based on any of these characteristics. Wire 3 encourages applicants of all ages.