Quality Assurance Coordinator

3721 North Ventura Drive, Arlington Heights, IL 60004 Join WITRON as a Quality Assurance Coordinator! Job Summary The Quality Assurance Coordinator ensures the consistent application of WIOSS processes and procedures across all operational sites. This role supports new site launches, verifies compliance at existing sites through audits and spot checks, and drives operational readiness, gap closure, and change management. Additionally, the Coordinator upholds WITRON standards across all departments by validating that each implementation step is executed accurately and in alignment with established guidelines. The ideal candidate is a detail-oriented, highly organized professional who either possesses strong knowledge of WIOSS processes and procedures or can acquire it quickly. They excel at ensuring compliance and operational readiness, particularly during new site launches, and demonstrate leadership in driving corrective actions and managing change. This individual combines analytical expertise with practical problem-solving skills and is comfortable conducting audits, training teams, and transitioning manual processes into systemic solutions. Adaptability to dynamic environments, and a willingness to travel frequently are essential. Experience with data analysis tools and familiarity with Lean Six Sigma principles are considered strong assets. Supervisory Responsibilities In direct responsibilities from the WIOSS teams. Duties / Responsibilities Ensure WIOSS-US processes and procedures are properly implemented at new and existing sites (including floor organization, escalation protocols, incident reporting, etc.), and provide training to new teams Conduct audits and spot checks to verify compliance with WITRON standards and customer requirements. Initiate corrective actions when deviations from established procedures occur. Maintain, create, and standardize quality assurance documentation and protocols to support consistent quality practices Identify opportunities to convert manual processes into systemic solutions. Communicate effectively with internal and external stakeholders on quality matters. Promote compliance awareness and audit readiness across departments Assist in creating and executing action plans to address operational or customer needs. Develop and implement new procedures based on operational requirements and identify gaps; create reporting tools to track progress of action plans and operational activities. Perform other related duties as assigned Skills and Abilities Expertise in auditing and compliance enforcement, including developing and applying audit frameworks Excellent organizational and time-management skills, capable of handling multiple priorities Analytical proficiency with data analysis tools and WITRON-specific reporting systems Effective communication and leadership skills for training teams and driving corrective actions Ability to identify manual processes and convert them into systemic solutions Adaptability and independence in dynamic, multi-site environments Strong attention to detail and ability to maintain high standards under pressure Ability to work in temperature conditions ranging from 55F to -15F (13C to -26C), (PPE provided) Requires frequent domestic travel for training, participation in internal and customer meetings, and to provide support at other facilities as needed Flexibility to work any shift as required by operational needs, including evenings, weekends, and holidays Ability to be on call as needed to ensure operational integrity Qualifications: Post-secondary education in Quality Assurance, Engineering, Operations Management, or a related field 3- 5 years of experience in quality assurance or process compliance within a logistics or manufacturing environment Strong understanding and knowledge of auditing principles and process improvement methodologies Excellent organizational and analytical skills with attention to detail English and French mandatory (verbal and written) Knowledge of data analysis tools and WITRON-specific reports Ability to work collaboratively across multiple departments and sites Lean Six Sigma or other quality program certification is an advantage Change management experience is an advantage Physical Requirements Availability to travel up to 30%-40% as required for support Ability to work on-site at customer facilities throughout North America Ability to sit and work at a computer for extended periods Ability to stand and facilitate meetings, workshops, and training activities as necessary Ability to occasionally lift and carry training materials, equipment, or supplies up to 25 pounds Join WITRON and be part of a team that's shaping the future of automation logistics! WITRON is proud to be an Equal Opportunity Employer, Race/ Color/Religion/Sex/Disabled/Veteran/Gender Identity/Sexual Orientation. Our benefits at Arlington Heights Your advantages at a glance. Discover the win-win Your secure feeling is of great importance to us. Find out about our added values and special benefits. Team Spirit We are there for one another and as a company we strive to always become better. You can look forward to being part of a great team environment. WITRON Bonus Employees will have the opportunity to participate in our WITRON bonus program once eligible. WITRON has a tradition of observing "Special Days" in our employees lives and will provide added benefits or bonuses to help celebrate certain milestones. Corporate Culture Collaboration, an open-door policy, various company events and team building measures are a part of WITRON. A company with modern values and positive culture is waiting for you. Performance is worth the effort. Your potential will be both recognized and supported. Career opportunities are available for all of our employees, come grow with WITRON. Our site at Arlington Heights Logistics automation - and where to find it We evaluate all jobs for you in order to suggest similar jobs that match the tasks and the required skills. #J-18808-Ljbffr